Posted in General Business 30+ days ago.
The Associate Community Manager is responsible for effectively marketing the community and ensuring the leasing targets are achieved. The Associate Community Manager places our prospects' and residents needs, requests, and follow-up as a top priority. The Associate Community Manager should always maintain a level of professionalism and courtesy.
Reports to:Community Manager
The duties listed below are an outline of the Associate Community Managers responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
Leasing & Marketing
Prepare marketing plans and develop new strategies and programs designed to meet occupancy goalsPrepare/monitor daily and weekly leasing reports in order to make pricing recommendations to ensure optimal rent growthEnsure leasing staff complies with corporate procedures and government laws on Fair HousingEnsure all data is accurately entered in Entrata, resulting in quality follow-upProject a favorable image of the community to achieve property objectives and public recognitionGenerate and track traffic of prospective residents by utilizing effective marketing techniquesConduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow upComplete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requestsEnsure all social media channels are updated regularly to promote the propertyOversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks
Ensure confidentiality of client, resident, and company informationAttend and contribute to all staff meetings and any special or emergency meetingsUnderstand and adhere to the Landmark Properties policies and proceduresMaintain a clean and professional work environmentReport time and attendanceUnderstand the lease document and all related addendums and be able to clearly communicate to residents, prospective residents, and parents all relative informationParticipate in all move-in and move-out related activitiesManage time efficiently and effectivelyAssist in corporate projects as requested
Maximizes revenue and occupancyOperates marketing activities within the confines of the marketing budget, deviating only with prior approval
Ensure Landmark LEASE protocols are being practiced by all staff membersTrain leasing staff on how to market on campus and locations that students frequentBe familiar with and train the leasing staff on how to review and explain the lease document and all related addendums
Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectationsMaintain active and effective communication with residents, parents, and university personnelCreate and distribute the monthly newsletter and resident communicationsDirect roommate mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differencesParticipate in resident retention programs
Assist the Community Manger in creating and implementing a successful turn planRegularly walk the property to identify and address maintenance issuesAssist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resourcesDocument and address behaviors of residents that violate the law or the community lease agreementIdentify and report safety and security risks to the Community ManagerIn the absence of the Community Manager, prepare and submit incident reportsAssist the Community Manager in handling emergency situations in conjunction with the corporate team
Work Environment & Physical Demands
The work environment characteristics described herein are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.