Retail Help Desk Rep at New York Community Bank in Hicksville, New York

Job Description:

EDUCATION AND EXPERIENCE

High school diploma or equivalent. Minimum of two years of retail banking experience with an emphasis on retail banking operations. Customer service experience required.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent knowledge of bank policies and procedures. Excellent knowledge of banking regulatory and compliance requirements. Excellent knowledge of general banking products. Computer literate with proficiency in Bank's operating system(s), Microsoft Word and Excel. Excellent verbal, written and interpersonal communication skills. Excellent management skills with ability to coach staff. Excellent customer service skills.

NEW YORK COMMUNITY BANK.
Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .

Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.

This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith. JOB SUMMARY

A Retail Help Desk Representative provides assistance and support to branch staff with customer inquiries and complaints. Responds to phone/email inquiries from branch network regarding procedural and policy questions

ESSENTIAL FUNCTIONS

Answers branch questions, researches account problems, and generates changes to accounts as needed. Ensures that all Retail Help Desk phone calls are answered quickly and efficiently. Ensures that all Retail Help Desk emails are answered quickly and efficiently. Maintains all spreadsheets relative to all Retail Help Desk assigned reports. Completes special projects and additional job duties & responsibilities as needed. May also be required to assist in the development and communication of branch policies and procedures. Assists Business Intelligence and branches with rate exceptions and dashboard. Provides the branches with log #'s to support exceptions given by Executive Management. Assists the Retail Operation Department with reports and queries when needed. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.