Quality Specialist - 1st Shift at XPO Logistics, Inc. in North Haven, Connecticut

Job Description:

1st Shift, Monday - Friday, 8:00am - 5:00pm

Logistics done differently.

At XPO Logistics, our employees take pride in their work and show dedication to their job. As the Quality Specialist, you will perform internal audits of the manufacturing process and supporting departments, as well as verify the implementation of ISO policies and procedures described in the documented quality system. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Process customers' return orders; troubleshoot orders and resolve discrepancies


• Utilize warehouse management system and maintain appropriate documentation


• Verify product quality and integrity, and recommend resolutions as necessary


• Record and maintain data in accordance with company standards and generate reports as necessary


• Provide exceptional customer service to incoming callers and customers; proactively communicate with customers and the management team to ensure necessary requirements are met


• Process, audit and file various documentation; perform various office support activities


• Communicate daily with the direct ecommerce customer and on-site and collocated customer service teams

What you need to succeed at XPO:

At a minimum, you'll need:

• 1 year of related experience


• Experience with Microsoft Office


• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to interpret graphs


• Ability to read and comprehend simple instructions, short correspondence and memos

It'd be great if you also have:

• High school diploma or equivalent


• 2 years of customer service experience


• Ability to effectively communicate and present information in one-on-one, small and large group situations to customers, clients and coworkers

This job requires the ability to:

• Lift up to 25 lbs. frequently and up to 50 lbs. occasionally


• Tolerate hot or cold warehouse environments

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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