SVC Support Ctr Rep at Virginia Commonwealth University Health Systems in Richmond, Virginia

Job Description:

74196Service Response CenterFull time1: Days40

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  JOB SUMMARY
  
  
  
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    The chief objective of this position:

    
    
    
    
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      To receive calls and assist customers with request for services. Documents all incoming call request promptly, following all SRC policies and guidelines. Coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. Prioritizes the appropriate level of service to be consistent with the immediate need.
      
    
    
    
    
  
  
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    Licensure, Certification, or Registration Requirements for Hire:

    
    
    
    
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      N/A
      
    
    
    
    
  
  
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    Licensure, Certification, or Registration Requirements for continued employment:

    
    
    
    
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      N/A
      
    
    
    
    
  
  
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    Experience REQUIRED:

    
    
    
    
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      Minimum of one (1) year of work experience in a healthcare setting
      
    
    
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      Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required)
      
    
    
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      Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.
      
    
    
    
    
  
  
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    Experience PREFERRED

    
    
    
    
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      Previous experience preferably in a very active Call Center environment
      
    
    
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      Previous experience in call/radio dispatching
      
    
    
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      Previous experience using medical terminology
      
    
    
    
    
  
  
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    Education/training REQUIRED: 

    
    
    
    
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      High school diploma or equivalent
      
    
    
    
    
  
  
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    Education/training PREFERRED:

    
    
    
    
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      Completion of some college course work