Inside Sales Support Representative at IDEXX Laboratories, Inc in Westbrook, Maine

Job Description:

The start of training for these openings will be March 29, 2020.

In the role of Inside Sales Support Representative

You will sell IDEXX products and services to customers through multiple channels including voice, fax, email, and web. This professional will partner with others on their team to leverage the strengths of IDEXX portfolios. He/she will utilize promotional offerings and a targeted sales approach to drive profitable revenue and customer satisfaction.

Specific responsibilities will include:

• Fulfill customer orders for IDEXX products and services through multiple channels including phone, fax, email, and chat


• Establish credibility among our customers to make cross-sell / up-sell recommendations


• Maintain customer contact database (Salesforce.com) with accurate profiles, notes, and opportunity information


• Partner with the IDEXX field sales team to retain, acquire and grow account base


• Provide an outstanding customer experience


• Be on the phone answering customers' questions for an 8.5 hour shift

What you need to succeed?

• Sales and/or applicable business experience involving direct customer contact


• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus


• Bachelor's degree in a business or scientific discipline preferred, or an equivalent combination of experience and education


• Strong communications skills including writing, listening and questioning; strong interpersonal skills with the ability to establish rapport quickly


• Capability to absorb and articulate technical information


• Highly motivated and goal-oriented, while working collaboratively for team success


• Strong organizational skills, especially in a multi-tasking environment


• Ability to work both independently and as part of a team


• Computer proficiency (Microsoft Windows, Excel, Word and Outlook)

Schedule:

• This role requires schedule flexibility. The ability to work 8.5 hours between 7:30 am and 9:00 pm Monday-Friday and Saturdays(8-5 pm)on a rotating basis.

This position is based out of our Westbrook, ME location. However, due to the current COVID -19 pandemic, our Inside Sales Support Representatives are currently working from home full-time. As a result of our current virtual environment, our new hire onboarding, training, and support will also be virtual wherever possible. Our employees' safety and well-being are top of mind for us and we are continuously working with our team to ensure an engaging employee experience.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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