Job Description:

Director, Business Development and Customer Engagement

Requisition #: 324688

Location: Johns Hopkins Health Care,

Hanover,
MD 21076


Category: Leadership

Work Shift: Day Shift

Work Week: Full Time (40 hours)

Weekend Work Required: No

Date Posted: Jan. 20, 2021

Johns Hopkins HealthCare (JHHC) is the managed care and health services business of Johns Hopkins Medicine, one of the premier health delivery, academic, and research institutions in the United States. JHHC is a $2.5B business serving over 400,000 lives with lines of business in Medicaid, Medicare, commercial, military health, health solutions, and venture investments. JHHC has become a leader in provider-sponsored health plans and is poised for future growth.

Many organizations talk about transforming the future of healthcare, Johns Hopkins HealthCare is actually doing it. We develop innovative, analytics-driven health programs in collaboration with provider partners to drive improved quality and better health outcomes for the members and communities we serve. If you are interested in improving how healthcare is delivered, join the JHHC team.

Position Summary:

Johns Hopkins HealthCare LLC Innovation business unit is undergoing significant transformation and focus in its vision, mission, and key focus areas. The centerpiece of its portfolio is Solutions. Our vision is to become the go-to division that adapts Johns Hopkins science and develops commercial ventures and solutions that achieve better population health outcomes for local and global populations. Our mission is to focus on achieving better health outcomes for local and global populations. We work with organizations - self-insured employers, health plans, health systems, and health-IT organizations. We distill data, share information, and implement interventions to influence changes in individuals' health behaviors - millions of people at a time.

The Director, Business Development and Customer Engagement, will be responsible for customer acquisition, revenue growth, and identifying opportunities for collaboration with health plans, provider systems, systems integrators, and ventures. This role will report into the Associate Vice President - Innovation Ventures and Solutions. The ideal candidate will possess the following abilities:

• Demonstrated knowledge and success in working leaders in health plans, provider systems, health-IT companies, and self-insured corporations in growing a digital health business and promoting population health analytics and management solutions.


• Demonstrated success in developing and maintaining strong industry relationships with customers, entrepreneurs, venture capitalists, and industry.


• Demonstrated ability to work collaboratively with prospects, customers, colleagues, and other stakeholders.


• Represent the business as a leader in entrepreneurial activities at internal and external venues thereby promoting and enhancing the reputation of the Division with key stakeholders.


• Proven experience in selling software-as-a-service solutions to major corporations, demonstrated by relevant industry or technology and commercial experience.


• Proven ability to leverage tools and technology to manage relationships and track and communicate objectives and key results for areas of responsibility.


• Willingness to perform all of the duties of a Director at JHHC, Innovation and Solutions, as needed, including other duties as assigned to assist the successful operation of the business unit.

task requirements for position:

• 10+ years of experience in a revenue generating role selling digital healthcare products to health plans, health IT companies, provider systems, and self-insured corporations with 5+ years of experience in business development and relationship management.


• Must have proven relationship management and customer engagement experience.


• Must be familiar with the product development lifecycle, tools, and technologies used in the health, healthcare, and finance industries.


• Must have proven collaboration skills working with team members in acquiring customer feedback on products and services.

REQUIREMENTS:

A. Education: A degree in business or science or technology is needed. A Master's degree in business is a plus however, years of business experience in a relevant field such as health-IT sales, health analytics sales, or population health management solutions can serve as a substitute.

B. Knowledge: Demonstrable knowledge and awareness of the trends in the health and healthcare industry, positioning by major solutions providers in care management and population health management, and their impact on decision-making by leaders in the various markets segments is required.

C. Skills: High level of interpersonal skill, written and oral communication necessary to interface with various levels of management as well as faculty, partner and client interaction. Ability to work independently and meet scheduled timeframes; manage multiple accounts simultaneously; and prepare oral and/or written presentations to senior management. Ability to communicate reports and outcomes to accounts. Must have experience using tools like Salesforce, Microsoft Office. Must be able to work in complex organizational systems and affect change.

D. Required Licensure, Certification, Etc.: None

E. Work Experience: Requires 10 years' experience in healthcare.

F. Machines, Tools, Equipment: Computer, electronic mail, telephone systems, general office and communication equipment

DIMENSIONS:

1. 
   Budget Responsibility: Effectively work with internal and external partners to develop budgets and forecasting on developed faculty proposals and venture related enterprises.

1. 
   Travel: Some travel to accounts will be required by this role.

1. Supervisory responsibility: Ability to effectively manage a small team.

Problem Solving:

Ability to effectively martial complex data and information from many sources to derive and communicate clear understanding, and be successful a complex environment; contribute to the development of infrastructure to support a rapidly growing business.

Information Management:

Manages venture proposals, including intellectual property and financial information.

Working Conditions:

Some domestic and international travel may be required. Must be able to operate effectively using web based and e-mail communications with supervisors and staff and external stakeholders.

Johns Hopkins Health System and its affiliates are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, sex, age, national origin, disability, protected veteran status, and or any other status protected by federal, state, or local law.

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