Job Description:

Title

Community Product Manager 

About the Organization
MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex.



MOBE works with insurance companies and large employers to provide health solutions to people who are frequent users of the health care services, but are not experiencing optimal results. We combine data analytics, digital health, and a novel one-to-one personalized approach to impact health outcomes positively.



Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset.



 

Description

Your role at MOBE

The Community Product Manager will be serve as the product and program manager for the MOBE Participant Community. This person will define and advance MOBE’s Community strategy and experience and partner with a cross-section of MOBE functions and teams as subject matter experts to deliver on that. The Community Product Manager will also oversee the Community platform in partnership with the MOBE Digital team and will manage a part-time MOBE Community Moderator.

Responsibilities:

• Refining and advance the MOBE Participant Community strategy.


• Develop a Community roadmap, including refining/defining the Participant’s Community experience.


• Partner with subject matter experts across MOBE to deliver on the strategy and overall experience (e.g., Marketing, Digital, Content, Clinical, and Business Intelligence, etc.).


• Define and develop, in partnership with Marketing, MOBE Community “campaign plans” to foster Community membership and connection and conversation among Participants, including both campaign and supporting content calendars and the Community content itself.


• Define and track key Community metrics to assess and inform the strategy, campaigns and experiences.


• Partner with MOBE’s health and wellness coaching team (the Guide team) to (i) keep Community member recruitment at the forefront and (ii) understand the evolving topics and areas of concern on the top of Participants’ minds to inform Community campaigns.


• Develop Community standard operating procedures, moderation philosophy, and code of conduct.

 

Position Requirements

Qualifications

• 8+ years of experience.


• Experience working in a matrixed organization and/or working with and through other functions and teams to deliver on a program or product.


• People management experience (direct or indirect).


• Product management experience.


• Has liaised with people in the field of psychology, social work or other interpersonal-focused disciplines.


• Has experience with in-person or on-line communities and/or forums where members are interested in engaging with one another (vs. engaging with a brand or over technical issues).


• Tech savvy and understands what it means to implement a technology platform.


• [NOTE: this is not a social media manager role].

Guiding Principles: We want employees who are kind, talented and committed, who live by our guiding principles and choose to work at MOBE because of these principles.

• 
  Care about people. We only succeed in our mission because we take good care of our own with the same energy, empathy and expertise we bring to the MOBE program. We honor who people are at work and outside of work.


• 
  Attitude counts. Our people believe in a friendly, human approach to helping people with their health and enjoy a culture built on trust, positivity, and well-being.


• 
  Do good together. As a mission-based organization, we need people who like to collaborate and are energized by doing good things.


• 
  Believe in the power of human potential. We need people who want opportunities for personal growth and believe in making a difference in the health care space, person by person.
  


• 
  Embrace new ideas. As a high-growth organization, we need people who have the energy and flexibility to innovate and evolve with our program.


• 
  Apply learnings. We learn by doing, and we’re going to get better at helping people by being able to anticipate their needs. We need people who embrace continuous improvement and are dedicated to delivering results.


• 
  Be relentless in the pursuit of awesome. MOBE offers a unique opportunity to help others lead more fulfilling, enjoyable lives. We need people who are ready to embrace this mission.

 

Full-Time/Part-Time
Full-Time  

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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