Service Technician at Long Lines, LLC in Sergeant Bluff, Iowa

Job Description:

Long Lines, LLC is looking for an energetic person who is willing to work hard and grow with our company. The Service Technician will be responsible to provide customer support and maintenance to broadband customers in their homes and businesses. This position offers great pay, as well as, being eligible for additional on call pay, premium pay, and educational raises every six months.  If you are looking for a place to grow and a friendly working environment, then Long Lines is the place for you!

When you join Long Lines....

You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program with company match, generous PTO program, a company wellness program, employer paid short and long term disability, and more! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

•  We will attract, invest in, communicate with, and retain top talent.


•  We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.


•  We will innovate, partner, experiment and create a better future together.


•  We strive to continuously improve operating performance to ensure sustained growth.

Responsibilities include:

• Install, disconnect, connect, upgrade, downgrade, make changes, troubleshoot and repair customer provided services at residential and commercial locations 


• Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable 


• Splices cable to protector devices and central office main distribution frame and splices drop cable to the central office cable system 


• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services 


• Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers  


• Perform other duties as assigned 

You will need:

• High school diploma or GED equivalent


• Valid and clean driver's license


• 1-2 years of CATV or other relevant technical/electronic experience


• Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation 


• Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software 


• Splice and repair fiber  


• Knowledge and experience working with electronics, DC power, and fiber optic equipment 


• Able to properly operate small hand tools, power tools, and test equipment 


• Able to work independently and plan to complete projects 


• Strong computer skills in Word and Excel 


• Able to accurately measure distances using tapes or other measuring devices 


• Able to differentiate between different sizes and colors of wires/cables 


• Ability to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms 


• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances. 

Even better if:

• Lift and carry up to 75 pounds 


• Walk over all types of terrain in all kinds of weather while carrying tools and equipment including ladders  


• Kneeling, crouching, crawling 


• Work indoors in poorly ventilated areas such as attics during extreme heat 


• Exposure to dust, dirt, noise, insects 


• On-call schedules every 3 weeks 


• Work schedules may adjust based on business need 

To learn more about Long Lines, please click here.

See job description