Director, Procure to Pay Process at Vitalant in Phoenix, Arizona

Job Description:

PRIMARY PURPOSE: 

The Director, Procure to Pay Process will lead the definition of the enterprise process design, the service delivery model and the process roadmap for Procure to Pay liaising directly with Supply Chain, Accounting, Financial Planning & Analysis, Legal, and other relevant stakeholders in support of Vitalant’s business objectives, compliance program and complete and accurate books and records.

This role is accountable for transforming, implementing and sustaining P2P processes and programs across the organization to ensure an effective, efficient and controlled way of operating locally, regionally and nationally, across business lines. This position will focus on achieving enterprise-wide goals, aligned with Finance Stakeholders and Business Partners. This leader will be accountable to motivate, coach and develop the Accounts Payable team member to deliver on goals and drive process improvements. This role will partner with broader Finance teams in new program development providing insight and guidance on process design and system capability.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Hires, supervises, mentors, trains, develops, and evaluates performance of assigned staff. Identifies and effectively resolves employee issues.

Define enterprise process design, the service delivery model and the process roadmap for the Procure to Pay process.

Own end-to-end detailed processes delivery, including how the process should be operated with regards to people, process and technology, looking broadly to design one enterprise standard.

Accountable for designing the processes delivered by 3rd party providers in order to meet the agreed outcomes.

Own the process-specific service performance management; review metrics and manage performance against agreed targets holding the service provider accountable for delivery to the agreed metrics.

Ensure processes are clearly documented including a process design, operating procedures, governance, templates, policies and training materials.

Oversees the development and delivery of training and support materials for the procure to pay process.

Ensures compliance to internal and external policies, regulations and laws within the Procure to Pay process.

Update Policies & Procedures to reflect any process and ensure delivery is conducted aligned with Vitalant’s procedures.

Accountable for identifying and delivering continuous improvement opportunities that transform and streamline the end-to-end Procure to Pay processes and drive efficiencies and/or higher performance levels.

Develop process expertise in the organization; promote the identification of process opportunities or improvement possibilities and generate innovation within the service lines.

Work to understand the root cause of service issues in order to resolve process related escalations and identify continuous improvement and transformation opportunities from a delivery / service perspective.

Identify process technology requirements and drive a simplified yet effective Technology landscape with the support of IT.

Draw on the external industry practice and latest third party / supplier thinking; compare Vitalant performance with external industry benchmarks to understand where opportunities exist.

Monitor and track effects of continuous improvement initiatives to ensure benefits are being realized.

Partner with Supply Chain/Strategic Sourcing and other Leaders to understand requirements and priorities impacting the Procure to pay process.

Develop Voice of the Customer Surveys and distribute as needed to key stakeholders.

Act as the Champion for major investments and improvement initiatives in the process, communicating changes with relevant stakeholders.

Manage / coordinate strategic projects, both independently and in partnership with the other functions, working with, and occasionally directing the efforts of vendors and consultants; at least initially, projects likely will focus on the exploration of existing or emerging technologies that both enhance Vitalant’s ongoing reviews and promote operational efficiencies.

Interfaces with internal customers to read out on services provided, understand concerns and identify opportunities to improve the service.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education

Bachelor’s degree required.

MBA preferred.

Licenses/Certifications

None

Experience

Eight years of Procure to Pay experience required.

Five years of leadership required.

Experience managing national processes and teams in a shared service environment preferred.

Experience with project management and system redesign preferred.

Skills/Abilities

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities. 

Proven ability to motivate and develop team members.

Must be able to maintain confidentiality. 

Demonstrated ability to work in a team environment that requires quick turnaround and quality output.

Ability to see broadly and understand strategic changes and effectively translate that into necessary process or technology changes needed to support the needs of the business.

Highly effective communication, relationship building, presentation and interpersonal skills.

Strong leadership, customer service and organizational skills.

Self-directed, self-motivated leader.

Ability to prioritize and manage multiple tasks and assignments.

Expert computer knowledge including P2P systems as well as Excel, PowerPoint, SharePoint, and Oracle.

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