Visit Center Coordinator at University of Pittsburgh in Pittsburgh, Pennsylvania

Job Description:

The Office of Admissions and Financial Aid (OAFA) seeks a Visitor Center Coordinator to help create an outstanding and welcoming guest experience for more than 80,000 guests. This position represents the University to a variety of audiences including students, families, high school and community college counselors, and community based organizations.

The Visitor Center Coordinator is the front face of the Admissions Visitor Center and must be friendly, organized, hardworking, and will independently oversee the smooth operation of the center. They will serve as an advisor and be the initial contact for prospective students and families when visiting OAFA. The incumbent will interact with various levels within and outside of the University providing information and guiding them in the admissions process. High-quality customer service is a requirement. Flexible hours including some early mornings, evenings and weekends will be required during open house events.

The Visitor Center Coordinator will be responsible for greeting guests, answering questions, room reservations, scheduling visits and staffing, as well as administrative tasks such as re-stocking supplies, responding to student and parent e-mails and phone calls, inputting contact data in Salesforce, budgeting and arranging personalized visits, coordinating reimbursements, and other duties as assigned. This employee will also be a member of Admissions Committee. They will evaluate credentials and make admissions decisions on student applications for undergraduate admission. Position requires a valid driver's license and a good driving record.

The successful candidate will be experienced in high-quality customer service, incredibly detail-oriented and organized, capable of managing multiple concurrent projects on different timelines, and with a collaborative focus. Must have a valid drivers licenses and a good driving record.