Posted in Sales 30+ days ago.
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you’re an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you’ll find a variety of opportunities at Emerson. Join our team and start your journey today.
If you are a highly motivated Customer Service Manager looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Stafford, Texas, this position will establish the strategies, systems and tools utilizing best practices to build world-class customer service solutions. The Manager will be responsible for the team providing customer service and order support to Emerson business partners. The customer service team is responsible for quoting product lead time, confirming purchase order pricing, entering sales orders, responding to customer order status requests, coordinating change orders and resolving customer complaints.
AS A CUSTOMER SERVICE MANAGER, YOU WILL:
Supervise customer service team members to support quoting product lead time, confirming product pricing, entering sales orders, responding to customer order status requests, coordinating change orders and resolving customer complaints.
Monitor the key performance indicators of a team taking actions as necessary to ensure goals are met and ensure customer response times are at their optimal level.
Utilize lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating, developing, and implementing standard work.
Partner with sales managers, product managers, business development managers, engineering, production planners, buyers, manufacturing engineering, and finance to maximize profit and provide solutions to customers
Ensure customer service personnel receive the proper training and team members acquire a measurable knowledge of all products the team supports. Additionally provide customer service team members with regular coaching, feedback and recognition, as appropriate.
Prepare and give presentations to varied audiences at all levels of the organization.
Maintain / provide key data for daily, weekly, monthly use.
Provide varied phone and e-mail support to customers.
Organize and maintain customer service orders, lead time quotes, records and databases.
Follows all 5S practices and supports lean activities, as well as safety regulations policies and procedures.
WHO YOU ARE:
You deal constructively with problems that do not have clear solutions or outcomes.
You maintain a track record of exceeding goals successfully.
You reward team efforts and encourage the sharing of team wins.
You create teamwork allowing others across the organization to achieve shared objectives.
You build and deliver solutions that meet customer expectations.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:
Bachelor’s Degree in Engineering or Management
5+ years Customer Service Management experience
Self-motivated and have a positive attitude
Technical qualification in a mechanical field highly desirable
Familiarity with Lean methodologies
Ability to work unsupervised and as part of a team
Our Commitment to Our People
We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.
Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!.
Our Commitment to Diversity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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