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Director, IT Process Excellence at Dematic Corp in Atlanta, Georgia

Posted in Architecture 30+ days ago.

Type: Full-Time

Job Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. 


Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation. 


Dematic is currently searching for a Director, IT Process Excellence, to join our growing Information Technology team in Atlanta, GA. This position reports directly to the Vice President, Information Technology, and will lead the overall Technology Governance for Dematic by developing, refining and ensuring adherence to Technology Best Practices in the areas of IT General Controls, Incident, Change and Problem Management, Audit, and Continuity planning. 
The ideal candidate will foster collaboration with other technology leaders and team members to provide objective measurements and subjective guidance. This will ultimately drive accountability for IT and Technology, by creating effectiveness measures that work towards the strategic objectives of Dematic. This position will focus on collaborating closely with all levels of our business organization, as well have direct exposure to C-level executives. This is an exciting opportunity for technology-focused leaders who are passionate about working for complex organizations that are in a constant state of growth and change. 




  • Direct and manage all governance activities including administration of the Program Management Office (PMO) 

  • Coordinate the design, build and maintenance of various project management methodologies needed to support the department’s core services 

  • Liaise with IT Business Partners, functional and operational leaders, processing IT needs and requests and managing project and enhancement pipelines 

  • Establish and direct a global Release Management process, coordinating global, local, functional and cross-technology platform impacts 

  • Responsible for production control, release and change management, ensuring all approvals and protocols are met before moving to production systems 

  • Ensure team develops documentation and training programs to assist in meeting business needs 

  • Develop, manage, and maintain relationships with vendors and consultants to address support and project activities 

  • Oversee the Technology Change Advisory Board (CAB) 


  • Work closely with the CIO and designated staff to implement and monitor IT Effectiveness programs and related metrics, including quarterly and annual OKRs 

  • Oversee the development, communication, implementation and currency of robust information & technology governance processes, policies and practices 

  • Coordinate the development and deployment of IT related training and awareness for Dematic employees 

  • Oversee all technology audits and coordinates technology staff to participate as necessary 

  • Monitor and confirm IT General Computing controls by performing compliance reviews in support of external audits 

  • Ensure that the IT department is meeting or exceeding previously agreed upon service level agreements (SLAs) 

  • Develop and manage the enterprise business continuity strategy and plan for technology 

  • Formulate and guide the adoption of IT policies, standards, procedures and guidelines. 

  • Update and maintain all policies and procedures relating to Technology Governance 

  • Guide the activities of and complies with vendor licensing requirements through internal audits 

  • Ensures adherence to relevant administrative processes 


  • Guide and direct annual budgets, consolidating financial data and recommending plans to IT leadership 

  • Direct the activities of the monthly forecast review for IT operating and capital expenditures 

  • Achieve financial objectives by planned activities, analyzing variances monthly and communicating outcomes with IT leadership 

  • Ensure annual IT chargeback to business operations is supported by demand and utilization 

  • Establish processes for periodic evaluation of global licenses ensuring appropriate licensing levels, re-evaluating need, and confirming cost / budget alignment 


  • Coordinate regular vendor reviews, in partnership with Procurement, to ensure performance and re-baseline cost 

  • Develop and manage vendor contract repository for all technology agreements globally 



Qualification Requirements 

  • Minimum Education, Experience Requirements  

  • Bachelor’s degree in IT, Engineering, or related areas of focus; Master's Degree or MBA preferred 

  • Preferred 12+ years’ experience managing large scale technology projects 

  • Preferred 15+ years’ supervising professional staff in project management, information systems, system acquisition and implementation, or business process re-engineering 

  • Required Knowledge, Skills, and Abilities  

  • Comprehensive knowledge of project management practices and industry best practices 

  • Ability to plan, direct and coordinate the activities of a PMO 

  • Considerable knowledge of the preparation and presentation of dashboards / reports containing project delivery elements and operating metrics 

  • Considerable knowledge of project management software and reporting systems 

  • Knowledge of developing, implementing and monitoring IT project delivery 

  • Considerable knowledge of how to create and maintain a project pipeline dashboard 

  • Knowledge of HR policies, performance coaching, planning and strategic management 

  • Superior conceptual, analytical, change management and organizational skills 

  • Strong organizational, multi-tasking and interpersonal skills 

  • Superior written, verbal and presentation skills 

  • Exceptional leadership, relationship development and influencing skills 

  • Strong business acumen 

  • Ability to analyze and interpret critical path, draw conclusions and prepare clear and concise analyses and recommendations 

  • Ability to communicate and effectively deal with business partners and co-workers