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Pharmacy Technician at Hearst Communications Inc. in South San Francisco, California

Posted in Health Care 30+ days ago.

Type: Full-Time

Job Description:

In Some Jobs You Take Orders. In This One, You Write History. 

Join the healthcare information technology team that's turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you'll help evolve leading-edge thinking into reality and make a measurable difference in improving human health. 

We're looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company's continued growth.

Are you ready for this exciting challenge?


First Databank is looking for a Research Associate to join the Editorial team in either our South San Francsico, CA or Indidnapolis, IN office locations.

Primary Responsibilities

  • Displays the ability to work independently and in a team environment under supervision of team lead, supervisor or manager.

  • Manage and prioritize the day- to- day work, along with other assigned projects as assigned by the team lead, supervisor or manager.

  • Displays the ability to analyze situations and make appropriate suggestions based on editorial policies and procedures.

  • Ability to plan, prioritize order and completion for ones assigned work.

  • Demonstrate the ability to effectively communicate and deliver the proper message for expected results.

  • Compose/communicate directly with manufacturers and other authoritative agencies to obtain and verify product information.

  • Effective listener and able to perform Editorial Services daily tasks.

  • Evaluate situations and understand resolution with the assistance of a team lead, supervisor, pharmacist or manager for desired results.

  • Acquire the skillset to run basic SDI queries using Access.

  • Acquire the skillset to review final results for reporting.

  • Acquire the skillsets to maintain, analyze and understand data audits and reports.  

  • Understand and effectively communicate current Editorial Policies within the team and other FDB departments.

  • Acquire through training the ability to back-up other RAs within the department when necessary.

Essential Functions: 

  • Obtain and compares source information as directed by work procedures, supervisory personnel, and team pharmacists, for inclusion within knowledge base content.

  • Work conforms to stated policies and standards.

  • Acquire skillset to analyze and understand source information for possible applicability within maintained knowledge base products.

  • Maintain, analyze and prepare possible resolution for discrepancies within the data audits and other reports using your acquired knowledge and understanding of the database with support by team lead, supervisor and/or management. 

  • Performs various data entry tasks to record or verify a variety of coded and uncoded source information into knowledge base content maintenance system.

  • Supports an environment in which co-workers develop trust and sensitivity to others’ concerns and viewpoints.

  • Cross-trained to perform tasks routinely done by other RAs as a backup.

  • Carries out focused research activities, makes observations, analyzes data and interprets results in comparison to stated editorial policies and work procedures.

  • Acquire through training an Understanding of phases of work and processes and acquire the knowledge of the job duties.

  • Takes ownership of all work completed.

  • Engage in open and honest discussion and communication of ideas, commit to the decisions and actions and focus of achievement of collective results.

  • Works collaboratively in a group as a team member to accomplish stated goals.

Additional Skills

  • Word processing and other Office tools as needed for completion of assigned tasks and external customer communications such as Clinical Highlights and SalesForce.

  • Demonstrates effective verbal and writing capabilities.

  • Must be able to multitask and stay organized

  • Prioritization of workload; able to seek guidance when competing priorities are present.

  • Attention to detail; work performed in an accurate and timely manner.

  • Effective Organization skills, able to manage day-to-day work and projects.

  • Completes data entry work using appropriate Apollo forms, and other data platforms and tables as needed.

  • Can work independently and in a team environment with supervision by management personnel.

  • Basic Drug knowledge and pharmacy experience is logically applied to data entry consistent with current Editorial policy.

  • Through training, acquire the ability to write and submit New Clinical Formulation requests per Pharmacists’ final review.

  • Through training, acquire the  knowledge and use of common data sources for research and gathered data storage.

  • Ability to analyze situations and make the proper suggestions for possible problem solving with issues that may come up in the normal day-to-day workflow.

  • Through training is capable and proficient in data entry tasks using new and existing forms and tables.


  • Minimum Education - High school diploma

  • Acquire and maintains active status as a Certified Pharmacy Technician (Pharmacy Technician Certification Board) and state licensure as applicable (California, Indiana, Missouri).

  • Minimum Experience – 1+ years of pharmacy technician experience in a healthcare setting.

  • Skills Required – Demonstrates proficiency with FDB data entry systems and internal support systems and database knowledge.

  • Able to work at an intermediate level for RA1 with Microsoft Office applications of Word, Excel and Access.

  • Demonstrates effective verbal and written skills.

  • Demonstrates ability to conform to work procedures; meet applicable deadlines, accuracy and productivity standards.


 About FDB:

FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit or follow us on Twitter and LinkedIn. 

We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, respectively, including the most recent honor awarded to our Indianapolis office in 2017 & 2018 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k.


FDB is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.