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Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.
Initiate customer contact via telephone and initiate escalations for Supervisor review when needed.
Support a high volume of customers by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.
Prepare past due and default notices and work with management to determine if an account should be written off, taken to litigation, or sent to a collection agency.
Maintain up-to-date collection notes using SunGard’s AvantGard Receivables (GetPaid) software.
Provide timely and accurate reporting for contracts or invoice aging balances.
Between 1–3 years of collections experience in an Accounts Receivables department.
Oracle experience preferred.
Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
While preforming the role you will need to lift up to 25 lbs.