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Collections Analyst at American Tower Corporation in Woburn, Massachusetts

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

The Team

We are seeking a Collections Analyst to join American Tower’s Accounts Receivables team.  The Accounts Receivables team reconciles and reduces receivable balances. Day to day you will collect past due balances on rent or purchase order-based receivables. As a Collections Analyst you will partner cross-functionally to resolve customer disputes in a timely manner and drive success with external customers by providing excellent service.

Our Core Principles are the foundation of our culture, and we’re focused on achieving continued success by thinking long-term, leading with values, and creating value with decisions. Come grow your career with us! 

What You Can Offer Us

  • Collect and reconcile receivable balances for existing customers, drive balances through to resolution, and ensure billing and cash application accuracy.

  • Audit lease documents or purchase orders to validate billing, identify billing adjustments, and complete the necessary paperwork.

  • Initiate customer contact via telephone and initiate escalations for Supervisor review when needed.

  • Support a high volume of customers by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolving outstanding balances.

  • Prepare past due and default notices and work with management to determine if an account should be written off, taken to litigation, or sent to a collection agency.

  • Maintain up-to-date collection notes using SunGard’s AvantGard Receivables (GetPaid) software.

  • Provide timely and accurate reporting for contracts or invoice aging balances.

  • Other duties as assigned.

What You Need to Succeed

  • Bachelor's degree preferred.

  • Between 1–3 years of collections experience in an Accounts Receivables department.

  • Oracle experience preferred.

  • Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customers.

  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.

  • Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.

  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

  • While preforming the role you will need to lift up to 25 lbs.


American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy or any other characteristic protected under applicable law.