Customer Service Associate Representative - eviCore at 520 eviCore healthcare MSI, LLC in Memphis, Tennessee

Job Description:

The CE Outreach Educator I will work directly with members. They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. The intent is to assist the member in selecting the option that best pertains to them. Daily duties include conducting research on each case, reaching out to the physician’s offices, making outbound calls to our members, and fielding incoming calls from members. Track and communicate system errors in an expedient and thorough manner. Self report metrics successfully and regularly. Take requests for care management from patients, physician offices or imaging centers. Research issues regarding the certification process and forward to the appropriate parties.

May work on complete process from beginning to end or a portion of the process which focuses on educating the member on their available treatment, including but not limited to facility or screening options, once the member has chosen to use another facility, they are transferred to the Scheduler.

Essential Functions:

• Aptitude for dealing with complex/challenging customers and demonstrated ability to deescalate a situation, coachable, willingness to learn, enhanced collaboration skills, team player, dependable, punctual, flexibility to different personalities & situations, great attitude, problem solver, professionalism, and an ability to recognize the importance of educating and assisting the members we serve.


• Minimum Education, Licensure and Professional Certification requirement: High school diploma or GED


• Minimum Experience required: 2 years previous experience in a contact center setting on outbound calls ideal preferred, 12 months sales experience preferred, reliable transportation, phone skills, computer skills, basic Microsoft Excel, Microsoft Outlook, and CiscoJabber (Internal) skills.


• Must be able to type more than 30 words per minute.


• Customer Service Skills (history of customer service exp) preferred, and must have a friendly and professional voice and tone.

Qualifications:

• Excellent attention to detail


• Excellent problem solving abilities


• Proactive customer service approach


• Self-directed, highly motivated


• Ability to relate well to all types of people


• Ability to listen actively and responsively.


• Ability to over come objections .


• Ability to utilize multiple resources: client websites and navigation search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with a member.

Responsibilities:

• Responsible for educating membership on their targeted options.


• Ability to utilize multiple resources: client websites and navigate search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with the member.


• Can effectively utilize multiple internal system platforms: ISSAC, Image1, or both.


• Ability to use internal resources on hand (evi, Team Jabber, Team Educator) to problem solve.


• Adhere to schedule

For this position in Colorado, we anticipate offering an hourly rate of 13.08, +/- 10%, depending on experience.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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