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Residential Service Manager at DH Pace Company, Inc. in Omaha, Nebraska

Posted in Management 30+ days ago.

Type: Full-Time





Job Description:

Norms Doors of Omaha, a DH Pace Company, Inc., aspires to hire a customer focused and motivated Residential Service Manager.  This individual will schedule technicians and ensure completions are met by specified date.


Job Responsibilities:



  • Will learn to effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations

  • Manage operations to include scheduling of all jobs and crews

  • Communicate directly with customers to schedule jobs, resolve all scheduling conflicts, and provide a premium level of customer service

  • Manage and improve operational processes and procedures

  • Work with Senior and Operational Management to establish sales and operating budgets

  • Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving

  • Monitor installers’ schedules to ensure timely completion of jobs and accurate customer invoicing

  • Dispatch installers to customer job sites to assess customers’ service, repair or installation needs and track jobs for completion to customers’ satisfaction.

  • Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans

  • Hire, train and develop new employees

  • Other duties may be assigned

Job Requirements: 



  • Three (3) to five (5) years managerial experience or college degree preferred.

  • Must have excellent communication and organizational skills and a good mechanical aptitude

  • Transportation, Construction, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus

  • Ability to effectively communicate with the customer and represent the company in a professional manner

  • Proven ability to implement process improvements

  • Proficient user of software and systems

  • Must have a valid driver’s license

 


We set the tone for success:



  • Exposure to tenured DH Pace leaders who will invest time in teaching our service based sales business model.

  • A hands-on approach to “learning by doing” as you come into our organization and are exposed to the various products, services and customers.

 


We reward your hard work, dedication and success:



  • Advancement opportunities.

  • Successful employees are often granted transfers and promotions to new office locations for the organization, 45 offices in 20 states. 

  • Competitive Base Salary.

  • Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k).

  • Paid Time Off Plan.

  • Company Closes in Observance of Major Holidays.

  • Your health and wellness is important to us – Corporate Wellness Program and Non-smoking work environment.

Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.

Operations





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