Posted in Information Technology 30+ days ago.
Type: Full Time
Job DescriptionProvide technical expertise and oversight to implementation, management and operational support of assigned systems administration function. This includes execution, oversight, and troubleshooting of provisioning, installing, configuring, tuning, operating, and maintaining systems hardware and software and the related infrastructure. Collaborate with architectural and operational support teams (internal and external vendor partners) in the research, ideation, system planning and improvement to enable continuing innovation within infrastructure and technical services.ResponsibilitiesLead and drive definition, implementation and enforcement of systems administration operational processes, procedures, policies and associated documentation. Ensure that system hardware, operating systems, software systems and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees, clients and vendor partners. Establish back-up processes, procedures and requirements and provide oversight to ensure compliance.Maintain, monitor and manage assigned hardware and/or software systems, to include execution and/or oversight of vendors for the following: establish and maintain network and user environments, storage and security, and/or end-user computers and other computer peripherals; install and configure software, systems and updates as needed; install, configure and administer server hardware and software, peripherals, services, settings, directories, storage, etc. per standards and requirements.Research, identify, and drive the implementation of innovative approaches to system administration tasks with a focus on automation, error reduction and service improvement. Regularly and proactively evaluate production issues to identify needs, issues or gaps and drive/implement solutions to improve performance and overall health of the environment.Oversee daily system monitoring: verify the integrity and availability of all hardware, server resources, systems and key processes; review system and application logs; and verify completion of scheduled jobs (e.g. back-ups). Ensure appropriate reaction and resolution to issues. Create, implement, maintain and champion best in class monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis). Provide level-2 support and serve as escalation point for assigned systems directly and by providing direction and mentorship to more junior members of the technical operations team (both internal and vendor partner resources). Provide solutions or collaborate with vendors to resolve issues. Assist in and lead troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence. Instruct users in the correct use of equipment or software as required. Provide oversight, technical direction, and expertise to other technical members of project and support teams (may include employees, contractors, and /or vendor partners and their resources) to drive strategic initiatives. Provide governance oversight to ensure adherence to standards, methodologies, policies and procedures.Required QualificationsDegree in Computer Science, Engineering or related field; or equivalent work experience 5-7 yrs of Experience in Technology Operations support Strong analytics experience for troubleshooting incident within windows server environment, managing versioning, patching3-5+ years of increasingly complex and sophisticated systems administration experience. Knowledge regarding hardware and software support with experience in Microsoft windows stack (Office, Visio, .NET, SQL Server Technologies - SQL databases, SSRS/SSIS/SSAS), High Performance Computing (HPC))Experience with SQL scripting within SQL server, Oracle database, Data warehouse support that includes ETL Informatica, Tivoli workflow scheduler, other schedulersExperience with PowerShell scripting, other scripting languages is required Installing, upgrading and Managing support of distributed applications within a diverse IAAS cloud environment (IBM softlayer, Amazon Web Services, Azure)Preferred QualificationsCertifications preferred: ITIL FoundationExperience installing and maintaining server hardware and peripherals and writing scripts in one or more: a shell, VBScript, python, powershell.Working knowledge of Cloud platforms such as IBM softlayer, AWS Confident and comfortable taking the lead by establishing command and control during troubleshooting or recovery scenarios.Strong communication and organizational skills with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline - to include coordinating the work others and ensuring outcomes meet expectations.Excellent analytical and problem solving skills, with proven ability to collect and present meaningful system statistics and other metrics. Ability to work with diverse organizations, with multiple vendors and implementing IT Operations strategyAbility to create standard procedures and tracking complianceSelf-driven and results oriented, operational and end user focused, excellent analytical and communication skills with ability to create management reports and Senior Leadership reporting About Our CompanyWith the right company, life can Be Brilliant. The Ameriprise Financial Technology team mission is to create innovative technology solutions and engaging digital experiences for our clients, advisors, and employees. We embrace an inclusive and collaborative culture that allows us to partner across the business and lend our expertise in the areas of corporate computing, network infrastructure and security. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Technology and we can Be Brilliant together.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.PDN-928b5960-e647-4267-934b-d11d8a4351e4