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Head Teller, Ashland Credit Union at Ashland, LLC in Ashland, Kentucky

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Ashland LLC

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Head Teller position to join our Ashland Credit Union business at our Ashland, KY location. This is a very visible, significant role within the Company. This position will report to Member Service Manager.

The responsibilities of the position include, but are not limited to, the following:

  • Deliver service in alignment with ACU’s Service Standards, Policies and Procedures.

  • Guide teller staff on complex transactions and approve cash withdrawals overrides on authorization limits.Schedule teller shifts, vacation and lunch schedules to guarantee teller line coverage.

  • Provide access to the vault and safety deposit boxes.  Responsible for sending out safety deposit box invoices and running the billing cycle each month.

  • Replenish and troubleshoot ATM machine.

  • Supervise tellers and their cash drawers.  Assist tellers for the cause of an overage or shortage when drawer does not balance correctly.

  • Order appropriate cash weekly for branch activity and maintain appropriate levels of cash in the branch according to credit union policy. Responsible for making sure vault is in balance to GL each day

  • Responsible for dual control logs used to monitor vault entry and night drops.

  • Cross-sell credit union products by answering inquiries, informing members of new services and product promotions.  Motivating teller team to remain friendly and professional at all times and also meet cross selling goals.

  • Train new tellers on credit union practices and procedures.

  • Handle member complaints that are related to the teller line and request fee reversals for members that qualify.

  • Record Retention for teller transaction documents

  • Other duties as requested by the President, EVP or manager

In order to be qualified for this role, you must possess the following:

  • Demonstrated supervisory skill and the ability to manage others fairly

  • Excellent customer service skills and good communication skills

  • High School Diploma

The following skill sets are preferred by the business unit:

  • Minimum 2 years banking experience

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit to see the innovations we offer.
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.
Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.