Sales Support Specialist at Clarivate Analytics US LLC in Philadelphia, Pennsylvania

Job Description:

Clarivate is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise.

We now have more than 8,500 colleagues in over 40 countries worldwide, and we work with over 200 partners to deliver value and success for our customers. Today, Clarivate is a publicly traded company, listed on the New York Stock Exchange under the ticker NYSE:CCC.

Clarivate is committed to building, nurturing, and developing a diverse culture of belonging where new colleagues can bring their authentic self to work every day! Join us!

The Clarivate Sales Support Center delivers support & insights to focus sales on the highest value activities. This team is a one-stop contact for the sales organization for anything related to sales processes, system and support to enable our sales organization to close sales opportunities and customer renewals.

Key Responsibilities

• Understand the company's sales processes and develop training materials regarding the management of Leads, Accounts, Contacts, Opportunities, Quotes, Orders, Contracts, Campaigns, Activities and other custom objects such as Renewals


• Support the sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes.


• Develop effective working relationships with sales reps and managers and collaborate with partner groups in providing service to the business


• Interpret requests, analyze results and provide support that adheres to customer contracts and Clarivate norms


• Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues.


• Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail.


• Provide ongoing support to the sales team for various matters including renewal processing, change requests and responding to end-user inquiries.


• Partner with CRM Operations and MIS teams to develop and implement improvements in sales process efficiency and effectiveness.


• Support and lead training for Sales reps including new hire training, Salesforce update and other initiatives in partnership with Sales Training & Development

Requirements

• Bachelors degree in a related field


• 2 to 5 years of experience supporting the Sales Cycle business processes


• Strong working knowledge of CRM (strongly prefer Salesforce) and specialist-training expertise with CRM systems


• Solid understanding of sales and related business transactions including the end-to-end sales processes (lead-opportunity-quote-contract-order)


• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues


• Strong excel skills with the ability to work with and understand numbers and sales/financial data


• Strong communication skills (written, oral, presentation) for day to day interaction with sales reps, customers, and internal management


• Ability to work in a collaborative team environment as well as independently with minimum supervision


• Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions when needed

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.