Quality Improvement RN Quality Management at HCA Healthcare in ROCHESTER, New Hampshire

Job Description:

Description

SHIFT: No Weekends
SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

Frisbie Memorial Hospital is a 112-bed acute care facility that is unique in today's healthcare environment. Frisbie is about our people, our technology and the trust of our patients. We use the latest technology to help our dedicated staff find solutions that benefit our patients. Technology that promotes faster healing, better health, higher quality of life and in-turn, career satisfaction. Frisbie Memorial Hospital's ability to excel at caring for the community depends on its people. That's why we invest in our workforce and reward employees for exceptional performance -- and why we offer a comprehensive and highly competitive benefits package.

HCA Healthcare has been continually named a World's Most Ethical Company by Ethisphere since 2010. In 2018, HCA Healthcare spent an estimated $3.3 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

 

Job Summary – Quality & Patient Safety Improvement RN, Quality Management Department

The Quality & Patient Safety Improvement RN supports implementation of hospital performance improvement initiatives. He/she assists with organization’s quality & patient safety data abstraction, collection and reporting programs including customer feedback via complaints, grievances, and Press Ganey feedback. The Quality & Patient Safety Improvement RN works with the Quality & Patient Safety Department in consultation with hospital leadership to move the Quality & Patient Safety programs forward across the organization with respect to quality, safety, experience & value including continuous readiness for regulatory accreditations and certifications.

 

 

Essential Functions

• Assists with organization, preparation and implementation of performance improvement initiatives in line with hospital needs and priorities

• Communicates and promotes understanding of Joint Commission, National Patient Safety Goals and Leapfrog Group Safety Initiatives to hospital department representatives and utilizes data collection and analysis to monitor compliance


• Participates in Joint Commission and CSRE documentation preparation, standards interpretation, surveys and response


• Participates with CDI, Coding and Quality to improve quality of care and documentation of care


• Ability to organize, track, monitor and drive to timely completion the patient complaint and grievance process


• Reporting of patient satisfaction (Press Ganey) survey comments and data reports


• Assists with orientation of new staff and physicians with respect to Joint Commission, CMS Core Measures, HCAHPS, and other quality initiatives


• Works as clinical consultant within the Quality & Patient Safety team to maintain validity of quality presentations and reports submitted by the Quality & Patient Safety department


• Participates in monthly quality rounding with Infection Prevention and other Department Leaders to maintain continuous readiness and report results to Patient Care and Safety


• Performs focused chart reviews to identify unexpected mortality, complications, provide comparative data through various software programs, peer review cases


• Facilitates identification, reporting, and investigation of Serious Preventable Adverse Events and Hospital Acquired Conditions and Hospital Acquired Infections


• Support and assist with Patient Satisfaction, Service Excellence, and other corporate priority initiatives


• Promotes internal and external customer satisfaction


• Builds and promotes a culture of service excellence and continuous improvement

Qualifications

Experience:

• Minimum of 3 years of hospital related experience preferred


• Working knowledge of Performance Improvement Tools and data abstraction, analysis and reporting


• Proficiency with Joint Commission/CMS quality measure definitions preferred


• Proficient with Microsoft Office Word, Excel and Outlook with ability to become proficient and independent with facility data collection software

 

 

License / Education:

 

Benefits & Opportunities

At HCA, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k with company match (3%-9%), flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement and our Student Loan Repayment Program.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

 

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

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