Posted in Other 30+ days ago.
Posting Title
ServiceNow Analyst - Remote
External Job Description
SUMMARY:
The ServiceNow Analyst, a member Services Support Team, performs all aspects of the systems support life cycle to include application support, tier 0/1 and 2 applications support, and systems administration of large-scale enterprise applications; supports the ServiceNow application. Must be a US Citizen. Ability to obtain DHS EOD suitability. Teleworking 100%.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Serves as first point of contact for Service Now related issues.
* Responsible for account creation and deletion activities.
* Reviews current systems and presents ideas for system improvements, including work estimates.
* Develops knowledge base documents for retrieval in resolving prior similar issues.
* Engages with customers and facilitates issue resolution and escalation.
* Troubleshoots issues / problems related to software applications.
* Researches, tests, and coordinates the conversion and/or integration of new products based on client requirements.
* Addresses problems of systems integration, compatibility, and multiple platforms
* Works closely with analysts, designers and staff.
* Assists in the evaluation and recommendation of application software packages, application integration and testing tools.
* Assists in the resolution of problems with software and responds to suggestions for improvements and enhancements.
* May act as team leader on projects.
* Participates in development of software user manuals and technical reports.
* Other duties as assigned.
SECURITY REQUIREMENTS:
* Must be a US Citizen
* Ability to obtain DHS EOD suitability or Current DHS EOD preferred.
EDUCATION and/or EXPERIENCE:
Important to have:
Nice to have:
* Experience with DHS service management processes
* Experience is database querying including SQL Queries, read, writes and updates
* Current DHS EOD
* Bachelor Degree
The selected candidates for this position must be able to successfully obtain and maintain a favorably adjudicated government background investigation. This background investigation requires U.S. citizenship and will include an investigation of your financial, education, employment, medical, residence, and personal records. The cost of this investigation will be paid by TWD & Associates.
Society for Human Resource Management (SHRM) |
Jazzsol |
Jazzsol |