Job Description:

Who We Are and Our Mission:

MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.

Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)

The Director of Operations is responsible for ensuring the successful performance of the leaders of the Call Center Operations, Provider Network Management, Quality, IT, and other staff members residing in local operations.

What Will Your Job Look Like?

• Provide leadership and management of direct and non-direct reports


• Establish a working relationship with the client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner


• Maintain a strong working relationship with key client personnel


• Conduct operation status meeting to identify problems and ensure deliverables are met


• Drive accountability on process improvement needed to reduce complaints and maximize operational efficiencies


• Work with the Call Center to ensure Customer Care Representatives are setting the most appropriate and lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible


• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered


• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals


• Track results of audits per established guidelines


• Ensure all activities are being performed accurately and consistently to meet ongoing contractual and institutional compliance


• Provide development and career guidance to local staff


• Work across all departments to ensure the cost of transportation service delivery is within the budget


• Analyze complaint trends and identify root cause


• Conduct and process disciplinary actions and terminations as needed


• Assume the duties of Program Director in their absence

All you need is...

• High School Diploma or GED


• Bachelor’s Degree in Business Administration or equivalent experience in a related field


• Previous Management experience


• Minimum of 8- 10 years’ experience in Operational Management


• Experience establishing and managing all aspects of performance management


• Experience managing complex contracts with SLA’s and government compliance


• Experience managing a large team of both direct and indirect reports


• Experience managing employees at all levels of the organization

Even better if you have...

• Experience with Lean processes; Six Sigma Certification preferred


• Certified Project Management Professional or Associate Certification desired (PMI) preferred


• Previous experience working with Medicaid and/or State programs, preferred


• Experience working with Medicaid and/or State programs preferred

MTM Incentives

• Health and Life Insurance Plans


• Dental and Vision Plans


• 401(k) with a company match


• Work From Home Opportunities


• Flexible Scheduling


• Paid Time Off and Holiday Pay


• Maternity/Paternity Leave


• Birthday Holiday


• Casual Dress Environment


• Tuition Reimbursement


• MTM Perks Discount Program


• Milestone Anniversary One Month Sabbatical


• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net