Client Partner at Cognizant in Los Angeles, California

Job Description:

Job Description – Client Partner – Media & Entertainment Practice

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s Technology Practice is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy.  Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Overview

Client Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health and future prospects of account relationships. The Client Partner is the end-to-end account owner responsible for overall account P&L and senior client relationships. This role requires extensive CxO level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, employee growth and development. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions.

Key Responsibilities

• Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities.


• Develop client engagement strategies and quantify costs of pursuit.


• Manage accountability against Measurable Revenue/Profit Growth within set timelines


• Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.


• Be part of senior management reviews for performance metrics of the account.


• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.


• Have regular meetings and interface with the customer decision makers and influencers.


• Have a complete understanding of the relationship position within the account.


• Be responsible for execution and customer satisfaction in all the revenue portfolios.


• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account.


• Shape the thought leadership agenda.


• Actively drive execution of the innovation agenda for the portfolio.


• Focus on developing a plan to increase the visibility of Cognizant in the account relationship and in the Media & Entertainment industry.

Required Qualifications

• Bachelor's degree OR equivalent combination of education, training, and experience


• 15 years + experience in consulting client-facing role or account manager leadership role


• Recent experience working for IT professional services or management consulting firm(s)


• Recent experience managing global service delivery model(s)


• Proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels


• Experience presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential


• Prior experience managing a client P&L of at least $35/40 million dollars, including reporting and metric assessment for the account

Preferred Qualifications

• MBA degree


• In depth understanding of business problem, technology and services solution domains


• Understanding and thought leadership in technology, services and business trends their direct and indirect impacts on the outcomes of the customer and our organization


• 5+ years of experience managing different portfolios-ranging from sales, new sales, programs and existing annuity business


• Ability build and sustain CxO relationships


• Strategic thinking and the confidence and ability to plan ahead and stay the course


• Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence


• Strong executive presence and gravitas


• Demonstrated capabilities of being a thought leader


• Excellent problem solving, business communication (written & oral), and client management skills are essential


• Knowledge of value articulation principals include client ROI and appropriate storyboarding techniques


• Knowledge of client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions


• History managing diverse teams, cultivating and collaborating in a multi-cultural environment

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Technical Skills

* Proficiency Legends