Receptionist at Guaranty Bank and Trust N.A. in Paris, Texas

Job Description:

At Guaranty Bank & Trust, we are passionate about helping others and our communities.  We strive to stand out and be different, and as a result, our business is growing fast!

 

Guaranty Bank & Trust offers competitive pay and benefits, generous time off, continued training and career development.  Do you want to work for a respected financial institution who supports innovation, promotes collaboration, is environmentally responsible, technology driven, ethical, and is willing to invest in your career?  If so, we should meet!

 

We are currently searching for the right person to join our team as a Receptionist with additional Personal Banking duties.

 

Our Company’s culture supports customers in achieving their financial goals and dreams.  You will provide enthusiastic and responsive customer service when answering incoming phone calls.  Respond to a high volume of incoming phone calls courteously and efficiently.  You’ll be able to help contribute to this by:

 

Job Duties & Responsibilities:

• Represent the Bank in a courteous and professional manner.


• Provide remarkable customer service when handling inbound customer service calls and then transferring to the correct contact person efficiently.


• Perform document scanning and filing.


• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries.


• Must be willing to do repetitive work.


• Answer multiple phone lines.


• Scheduling appointments


• Assisting with various department projects.


• Follow and adhere to all operational and security policies and procedures.


• Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs


• Taking ownership of the customer experience including on-boarding and resolving service issues


• Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies


• Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs


• Support community programs, including volunteer support


• Deliver raving fans service by knowing products and services and introducing digital channels with the ability to address customer questions, e.g. how to use products and follow up on a timely basis


• Identify and encourage additional offers, opportunities and services to customers with a heavy emphasis on digitalized products


• Complying with privacy policies and procedures to maintain customer confidentiality and information protection.


• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.


• Perform any additional duties and tasks assigned by management.

 

 

 

 

Qualifications & Skills

• Strong understanding of digital products- mobile application (how to navigate, transfers, bill pay, setting alerts, etc.) online banking, ATM Deposits, online account transfers, loan payments, card valet, digital wallet etc.


• Flexibility, ease transitioning between jobs and responsibilities


• Excellent communication skills that build customer relationships based on trust and ability to collaborate with others to achieve shared goals both in-person and via video conferencing


• Strong critical thinking and problem-solving skills to meet our customer's needs, including the ability to translate processes and technology into layman’s terms to assist customers proficiently


• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to new technology platforms


• Ability to collaborate with others to achieve shared goals


• Proficient and ease multi-tasking while utilizing computer applications and software products including but not limited to cloud based programs, tablets and Microsoft Office


• Displays passion, commitment, and drive to deliver an experience that improves our customer’s financial lives.


• Good communication and interpersonal skills.


• Excellent organizational and time management skills.


• Ability to follow directions accurately.


• Candidates must be open to working on a variety of projects and tasks.


• Ability to learn new technology, adapt to change, demonstrate initiative and a commitment to continuous learning.


• Ability to work location hours, including some weekends and evenings

 

 

Education, Experience & Licenses:

• High School Diploma or equivalent.


• Minimum of six months’ customer service experience


• Proficient with Microsoft programs including Microsoft Word, Excel, PowerPoint and Outlook.

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