Application Development Advisor - EDI at Cigna in Nashville, Tennessee

Job Description:

Job Summary

Responsible for working on a production support team in an Application Development Advisor role supporting inbound/outbound claims/encounters/enrollment data using a variety of data sources, including the Edifecs application, SQL, and ActiveBatch, in a dynamic and fast paced environment with high customer support level expectations. Works closely with business users and IT groups to identify application development solutions, new or modified programs, re-use of existing code through the use of program development software alternatives, or integration of purchased solutions, or a combination of the available alternatives. Provides analysis of business and user needs, Edifecs and SQL environmental health, documentation of requirements, and translation into proper system requirement specifications. Devises, modifies procedures/processes, and/or consults with delivery teams to solve complex problems within the Edifecs application, considering computer equipment capacity and limitations, operation time, and form of desired results. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the current and future business environment. The advisor role has added expectations in regards to leadership, mentoring, and overall skill levels.

Roles and Responsibilities

• Works in an environment with rapidly changing business requirements and priorities.


• Ensure that SLA's for scheduled jobs are adhered to by team and vendor resources.


• Assist in support during hours of operation and possible after-hours production emergencies.


• Monitoring, ticket triaging and completion, issue/root cause analysis and resolution.


• Gather requirements, designs, constructs and delivers solutions.


• Designs/develops/unit tests code updates to fix reported defects/problems within the Edifecs and SQL application environments.


• Exceptionally strong analytical skills.


• Manages escalated outages owning them from end to end as a technical lead independently with little to no support from a Manager.


• Coaches team on existing system structure, constraints and deficiencies with Edifecs application.


• Can manage all aspects of application support within scope including software upgrades, integrations maintenance, database maintenance, end user support, troubleshooting, auditing systems and problem solving.


• Can manage workload of production support "shift left" activities where possible to save time and lessen response time for customers. Utilizes automation where possible.


• Removes obstacles and barriers to allow team members to do their jobs and escalate appropriately.


• Able to include technical debt remediation work into current workload without having to be directed from management.


• Able to participate in portfolio project work from production support perspective while maintaining current workload/meeting current deadlines.


• Able to identify potential/future issues within the Edifecs application, present a variety of solutions, and implement them in order to resolve these issues prior to them occurring/escalating.


• Able to prepare and coordinate communications to stakeholders.


• Can step in and act as a team lead in the absence of the manager.


• Recognized internally as "the go-to person" for the most complex Edifecs assignments.

What you need to do the job:

• Above all else - great attitude, passion, collaborative, great communicator (spoken & written).


• Process-oriented mindset and ability to change/adapt quickly.


• Creative problem solving - following an issue through to its logical conclusion and escalating where necessary.


• Bachelor's degree in Engineering or a related discipline, 7+ years of solid, diverse work experience in IT.


• Knowledge of Health Care (Medicare/Medicaid, Members, Providers, Claims, etc.) - 6+ years of experience


• Technologies:
  
  
  • Edifecs application - 6+ years of experience. Specifically, experience needed on configuration changes, EAM, XES Manager, Transaction Manager and bug fixes in the application environment.
  
  
  • Microsoft Office (Word, Excel, Visio) - 6+ years of experience
  
  
  • Microsoft SQL Server (SQL Server Management Studio, Integration Services (SSIS)) - 6+ years of experience
  
  
  • EDI Healthcare - 6+ years of experience
  
  
  
  

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.