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Coord, Access Center, Norton Medical Group Access Center, Days, Full Time at Norton Healthcare in Louisville, Kentucky

Posted in Other 30+ days ago.

Job Description:

Coord, Access Center, Norton Medical Group Access Center, Days, Full Time (Job ID: 34327)

About Norton Healthcare As one of the area's largest employers Norton Healthcare is a leader in serving adult and pediatric patients, providing care at more than 250 locations throughout Kentucky and Southern Indiana. Our not-for-profit system includes five Louisville hospitals with 1,837 licensed beds, seven outpatient centers, 14 Norton Immediate Care Centers, more than 14,000 employees, over 900 employed medical providers and approximately 2,000 total physicians on its medical staff. Our hospitals provide inpatient and outpatient general care as well as specialty care, including heart, neuroscience, cancer, orthopedic, women's and pediatric services. In 2018 Norton Healthcare was named by Healthiest Employers as the fourth healthiest place to work in the country. More information about Norton Healthcare is available at

Job Description:

The Coord, Access Center schedules via electronic medical records system medical provider appointments for patients throughout the Norton Healthcare system, to include primary care physicians and specialists. Schedules appropriately based upon clinical protocols, availability and payor source. Manages appointment requests from both phone calls (inbound and outbound) and electronic requests. Directs patients to the best option for medical care within the Norton healthcare system. Required:
  • One year customer service experience with external and/or internal customers

  • One year experience with administration, clerical, and scheduling processes

  • One year experience in a high volume setting, directly interacting with and addressing customer needs

  • One year experience in a medical office.


Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.


Norton Healthcare offers a competitive benefit package including: 

  • Medical, Dental and Vision Insurance

  • Paid Vacation, Sick Days and Holidays

  • Paid Parental Leave

  • Short and Long Term Disability

  • 403b/401k Plan

  • Flexible Spending Accounts (FSA)

  • College Savings Plan

  • Fitness Center

  • Free Parking

  • Life Insurance

  • Comprehensive Wellness Program

For more information please visit: Benefits at a Glance


Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

Equal Employment Opportunity is the Law

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