Coord, Access Center, Norton Medical Group Access Center, Days, Full Time (Job ID: 34327)
About Norton Healthcare As one of the area's largest employers Norton Healthcare is a leader in serving adult and pediatric patients, providing care at more than 250 locations throughout Kentucky and Southern Indiana. Our not-for-profit system includes five Louisville hospitals with 1,837 licensed beds, seven outpatient centers, 14 Norton Immediate Care Centers, more than 14,000 employees, over 900 employed medical providers and approximately 2,000 total physicians on its medical staff. Our hospitals provide inpatient and outpatient general care as well as specialty care, including heart, neuroscience, cancer, orthopedic, women's and pediatric services. In 2018 Norton Healthcare was named by Healthiest Employers as the fourth healthiest place to work in the country. More information about Norton Healthcare is available at NortonHealthcare.com.
The Coord, Access Center schedules via electronic medical records system medical provider appointments for patients throughout the Norton Healthcare system, to include primary care physicians and specialists. Schedules appropriately based upon clinical protocols, availability and payor source. Manages appointment requests from both phone calls (inbound and outbound) and electronic requests. Directs patients to the best option for medical care within the Norton healthcare system. Required:
One year customer service experience with external and/or internal customers
One year experience with administration, clerical, and scheduling processes
One year experience in a high volume setting, directly interacting with and addressing customer needs
One year experience in a medical office.
Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.
Norton Healthcare offers a competitive benefit package including: