Data Privacy Operations Manager at Cox in Atlanta, Georgia

Job Description:

Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, US

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202100215

Administrative Support

12176669

Role Summary

The Manager, Customer Data Privacy Operations is responsible for the end to end operation of Cox’s compliance with state and federal privacy requirements, inclusive of the California Consumer Privacy Act and all subsequent legislation. This position has accountability to ensure Cox’s regulatory and internal policy obligations to consumers, regulatory agencies, and internal data privacy controls are being met.

Responsibilities:

• Collaborate with Government Affairs, Privacy, Legal, Marketing, InfoSec, Supply Chain, Operations, and other affected departments to continuously improve upon a comprehensive privacy program consistent with relevant laws and regulations.


• Ensure that new privacy requirements are considered during the design phase of new technology, product, and marketing initiatives.


• Serve as Primary Point of Contact (POC) for Cox’s Data Subject Rights Managed Services (DSRMS) provider


• Prepare and present reports on CCI’s fulfillment of consumer Data Subject Access Requests


• Liaise with internal Privacy and Technology teams to update and maintain our enterprise customer information metadata catalog and data glossary, including documenting business purpose and categorization of customer data


• Ensure established Customer Data Privacy policy and process controls are well understood and followed by the enterprise


• Ensure timely communication of the company’s policies and procedures to employees and business partners through training and awareness activities.


• Work with internal communications to keep a regular schedule of privacy content for awareness and improvement.


• Lead cross functional teams to build profitable business cases supporting efficiency gains and automation of DSR request fulfillment to reduce fulfillment expenses


• Support enterprise efforts to improve Data Privacy governance and Data Retention governance

Qualifications:

Minimum:

• 18 years of age


• 7+ years of related work experience (product or process development/management preferably in the telecommunications industry); 5+ years with an advanced degree


• Well defined analytical skills and business modeling experience


• Superior organizational and multi-tasking skills


• Excellent communications skills with a proven record of managing cross functional project teams


• Track record in delivering multiple projects on time and within budget with little supervision in a time critical environment


• Strong presentation skills

Preferred:

• Bachelor’s degree or equivalent in Business Management, Computer Science, Business Information Systems, or related field


• 5 years of Data Security solution development experience


• Experience in Data Management, Data Architecture, Data Discovery, Metadata Management, and Data Lineage


• Experience in Data Privacy Governance


• CIPM, CIPP-US, and/or CIPT certifications

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.