Technical Field Training Specialist at New Season in MAITLAND, Florida

The Field Training Specialist creates and implements specialized training plans to ensure clinic staff are properly trained and are knowledgeable of operational compliance requirements. The training will be delivered primarily onsite and virtually as needed. Training materials will be developed based on external and internal audits and/or company policy and procedures.

Essential Functions:

• Provides onsite, in person training on a regular basis. At minimum, one event per month.


• Responsible for providing the required annual, standard CARF training to the organization. Tracking compliance and assuring competency.


• Maintain and provide oversight to the training hubs for each field position


• Streamline training by liasoning with Operations stakeholders to align with company standards.


• Facilitating virtual training sessions daily, presenting information clearly and concisely to various audiences


• Developing and implementing methods to measure student comprehension of course materials and to identify emerging learning obstacles and resolution


• Providing regular reports to management regarding training initiatives and results


• Identifies and develops training for professional development.


• Develop detailed, specific onsite training plans based on external and internal audits, to enhance the overall compliance and knowledge of the organization


• Actively communicates in a professional manner any training updates in a timely fashion ensuring all stakeholders/participants have clarity in expectations. Ability to co-develop employee goals and chart progress in concert with the individual and their superior.


• Responds to internal customers within 48 hours of inquiry. Including but not limited to timely set up for CPR and login credentials for Learning Management System (LMS).


• Develops, writes and coordinates training programs/ manuals/ job aids. The training methods will include classroom based, one on one consultation, online and webinars/live via technology.


• Prepares training recording and/or films; maintains online library of film training aids. Schedules training sessions within individual training programs ensuring facility set up, audiovisual setup and employee notification.


• Delivers training sessions and course content in such a way to stimulate and motivate attendees to actively participate. Develops a means of measuring the effectiveness of training programs through various forms of assessments.


• Utilize the LMS to monitor training compliance and encourage the timely completion of training objections..


• Work with key stakeholders to determine the training needs from a technical, compliance and soft skill perspective. Measure and report on the effectiveness of programs developed and/or administered.


• Develop higher skills from within the existing workforce through programs such as the onboarding/coaching.


• Delivery of training to all levels of New Season staff, using principles of adult learning theory. This may include utilizing train the trainer options to get information to the field sooner rather than later.


• Use out of the box thinking to meet the vast training needs within the given parameters.


• Performs other duties as assigned.

Other Functions:

Assist with other corporate projects as needed

Supervisory Responsibilities:

None

Essential Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification: Bachelor's degree in Social Work, Psychology or a related field. Certified Addictions Professional or other clinical licensure preferred.

Required Knowledge: Creative ability, writing proficiency, visual graphics design ability. Good organizer, meticulous, and good public speaker at ease moderating large groups. Experience with remote learning through technology.

Experience Required: 2-4 years' experience in healthcare setting training required. Experience must include training with virtual and onsite teaching experience.

Skill and Ability:

Outstanding customer service skills interpersonal skills, Must be highly organized, technically proficient (Google experience preferred), detail-oriented and dependable. Experienced trainer who focuses on new technologies and stays current with industry certifications. Ability to thrive in a fast-paced environment with change. Must be able to multitask efficiently and effectively.

Physical Demands/Work Environment:

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking: To convey detailed or important instructions to employees, to communicate with management and outside agencies

Hearing: Ability to hear normal conversations and receive ordinary information.

Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 20 lbs. of force occasionally.

Working Conditions:

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to operate in an open work area with moderate everyday noise.


• Ability to travel up to 50% of the time.

Core Competencies:

• Communication (Oral)


• Analytical Skills


• Functional/Technical/Job Skills


• Information Sharing


• Listening


• Problem Solving


• Teamwork (Working as a team player)

Mental Activities:

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Reasoning Ability: Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain patient and treatment confidentiality.

Mathematics Ability: Advanced mathematical skills required

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, customers, and the general public.