Customer Success Representative at F5 Networks in San Francisco, California

Job Description:

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Customer Success Representative

NGINX helps the world’s most innovative companies deliver their sites and applications with performance, reliability, security and scale. NGINX helps to power more than 65% of all traffic on the Web. Major banks, Telcos and companies such as Airbnb, Box, Instagram, Netflix, Pinterest, SoundCloud, and Zappos all use NGINX for application modernization, microservices, advanced load balancing, web and mobile acceleration, security controls, application monitoring, and management.

NGINX as part of our rapid growth is now looking to hire a high performing Customer Success Representative (CSR) for Strategic/Enterprise accounts to join our best in class team here in San Francisco, CA.

As a CSR

• You have a proven track record in growing business at existing customers by proactively developing account plans to identify and close new business opportunities


• You are tenacious and curious with a demonstrated love of learning and continual self-improvement  


• You have a very positive and can-do attitude, bring this to work each day and see problems as challenges


• You are enthusiastic and have a can-do approach that helps you position yourself as a trusted advisor to your customers and thereby grow our business and install base by delivering tangible value to the customer, by consolidating and modernizing their application landscape and support infrastructure


• Building strong business relationships that ensures customers understand we are their internal advocate; working diligently towards their success with Nginx solutions

You are target driven and know how to take advantage of upsell and cross-sell opportunities to reach your targets, while also ensuring the renewal of each customer’s existing contract(s). You are detail oriented, capable of managing accurate upsell and renewal forecast plans, preparing accurate consolidated quotes and operating in a process driven way.

The CSR is a quota-carrying, revenue generating sales role with the opportunity to significantly exceed quotas. As a CSR you want to grow your career in a leading-edge technology sales environment. You truly care about your customers and can build important long-term relationships with them.

With the support of our Solution Architects, who are authorities in their field, our CSRs develop a robust knowledge of our technologies and solutions to enable them to identify opportunities for NGINX-based solutions to complex, real-world, problems with and for our customers.

This is a role where you can showcase your talent and make a strong impact in a successful Customer Success team in a company that is growing exponentially.

What will I be doing?

• Manage your installed customer base on a rolling 12 month basis and identify and close new sales opportunities at your customers to grow our business in a timely fashion. Both up-selling and cross-selling


• Be measured on Net New Revenue generated from upsell and renewal activities


• Serve as the primary point of contact for customers after implementation and develop a trusted advisor relationship with customers to ensure they are using our solutions to achieve full business value and the outcomes they envisaged when they purchased the NGINX solution


• Identify renewal risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal


• Conduct regular customer business reviews for agreed high potential customers


• Travel to your territory 2-3 times per quarter to visit key customers where you have identified new business opportunities


• Collaborate with stakeholders such as Channel Partners, Technical Support & Finance


• Update Salesforce.com customer records daily with defined next steps and probability to close the new sale/renewal


• Stay current with the most recent enhancements to our portfolio and educate customers on offerings and updates

What experience do I need?

• A proven record in positioning and closing new business ideally in a technology enterprise sales environment


• A passion for delivering great service to your customers


• Energetic, enthusiastic self-starter with a positive attitude who demonstrates the ability to work independently


• Ability to lead multiple customer projects simultaneously


• Excellent phone and written communication skills (including listening, interpreting, writing), as well as organizational and time management skills


• Experience with Salesforce.com CRM, LinkedIn Navigator and similar tools


• Third Level qualification or Degree preferable

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.