Sales Supervisor/Trainer at Waste Management in Commerce, California

Job Description:

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
This Area level position supervises the activities of the Sales Support Queues as well as drives efficiency improvement and profitable revenue growth for the Market Area's Inside Sales team. Additionally, provides training and development to both the Inside and Outside Sales Teams.
This position reports to the Market Sales Manager, Area Sales Manager, Area Sales Director or their designee.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

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  Maintains and reinforces the corporate sales strategy and design with the Sales Support queues and the Inside Sales Team.
  
  


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  Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales
  


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  Management team to help resolve escalated or unique customer issues.
  
  


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  Supervises activities of the Sales Support queues and parts of the Inside Sales Department. Ensures team members work cohesively with both internal and external customers. Drives consistent productivity as well as monitors work-loads across queues
  
  


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  Consistently reviews and updates SOPs for Sales Support Queues including recommending and implementing efficiencies when possible.
  
  


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  Executes ongoing training that provides both formal training and informal coaching sessions to both Inside and Outside Sales Representatives
  
  


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  Participates in training and coaching the Inside Sales and Outside sales staff. Creates and delivers quality training programs as required to increase the effectiveness of employees.
  
  


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  Assesses training needs, develops and enhances new and existing training programs which consistently meet the goals and needs of the company and the end user. Determines training needs from input given by the field and executive officers.
  
  


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  Manages the operation of the training programs and projects.
  
  


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  Manages project progress and is the focal point for the communications of training project status throughout the development and execution of delivery of the program, session and/or material.
  
  


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  Continually evaluates the effectiveness of all programs for updating and enhancements.
  
  


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  Provides leadership and supervision for direct reports. Includes training and development, performance appraisal preparation, objective setting, salary administration and resource scheduling.
  
  


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  Leads the WMNA team responsible for local brokers and local management of National Accounts and National Brokers.
  


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  Other duties as assigned.
  
  

III. Supervisory Responsibilities
This position directly supervises 10-20 full-time employees.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

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  Education: Bachelor's Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant experience.
  
  


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  Experience: Minimum two (2) years business-to-business sales experience, plus two (2) years in direct business-to-business sales. Internal experience may be required (in addition to education requirement).
  
  

B. Certificates, Licenses, Registrations or Other Requirements

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  Current active state issued driver's license.
  
  

C. Other Knowledge, Skills or Abilities Required

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  Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices. The ability to travel within the market area up to 50% of the time is required.
  
  

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

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  Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
  
  


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  Required to exert physical effort in handling objects less than 30 pounds occasionally;
  
  


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  Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
  
  


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  Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
  
  


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  Normal setting for this job is: office setting, but travel throughout the Illinois-Missouri Valley Market Area as needed.
  
  

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."