Senior Cloud Business Operations Manager at Citrix Systems in Raleigh, North Carolina

Job Description:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!

What we're looking for:

You are a Senior Cloud Business Operations Manager working within a close-knit team of Cloud Engineering and Cloud Operations professionals and interacting regularly with other departments in the organization. You're a high-horsepower generalist who can step in and solve challenging problems using business intuition and employing your experience in areas such as financial modeling, market research, process hygiene, product awareness, and quantitative analysis. You possess strong interpersonal and organization skills and have a background in the software technology industry or other related experience.

Does this sound like you? If so, we'd love to hear from you!

Position Overview:

We are rapidly developing and expanding its portfolio of large-scale cloud applications across all product lines, including app/desktop virtualization, networking, and content collaboration. These applications must deliver enterprise-grade performance, reliability, and integration while leveraging consumer internet economies of scale in multiple clouds (and in hybrid scenarios that reach behind the enterprise firewall). This requires excellent architecture and dev-ops process in software development, operations, and site reliability engineering.

We are a premier cloud company, enables mobile workstyles. We pioneer new ways to connect people and information on-demand from anywhere in the world! With the rapid evolution of both the workplace and workforce, our aspiration is to create a seamless continuum between work and life so that our clients are free to work wherever, whenever, and however they choose.

Role Responsibilities:

• Provide and facilitate strategic guidance to Unified Cloud Engineering (UCE) teams, bringing deep knowledge of business operations standard methodologies.




• Develop and organize new programs and activities to support the strategic direction of UCE teams.




• Create and provide insights (based on data) for Key Performance Indicators and standardized business metrics.




• Facilitate the creation of, and manage dashboards, regional reports and executive review documents




• Partner with Leadership to ensure compliance across all projects.




• Demonstrate experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions.




• Think creatively to determine how to streamline processes and improve the overall efficiency of the team, including team communication, standard methodologies, etc.




• Manage key business cadence activities such as planning, resource justification and allocation.




• Build strong global processes that are meant to scale, yet flexible enough to address the unique needs of specific geographies.

Basic Qualifications:

• Thrive and work well with others in fast-paced, highly demanding environment




• Excellent communication and interpersonal skills




• High attention to detail and results focused




• Ability to deliver thoughtful, accurate and timely work product




• Ability to perform multiple tasks and adapt to changing priorities




• Advance Microsoft Office Suite skills (Excel, Power Point, Word, and Outlook)




• Requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management




• Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master's degree with 3 years; or a PhD without experience

Preferred Qualifications:

• 5+ years of Business Operations experience preferred, with some experience in Cloud environments




• Master's Degree level education




• Project Management Certification




• Technology field background




• Experience with Atlassian tools (Trello, JIRA, Confluence, etc.)

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What you're looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It's a simple philosophy that guides everything we do - including how we work. If you're an engineer, we'll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we'd love to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we're all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You'll enjoy our workstyle within an incredible culture. We'll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us atASKHR@citrix.comfor assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.