Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary

Intake/Workflow Coordinators are responsible for providing excellent customer service while working on

documents and coordinating the work flow of the department during their assigned shift as well as handling the administrative duties for that shift. The Coordinators must also communicate with other Shift Coordinators and the Supervisor to assure smooth transition between shifts. Shift Coordinators should aid in providing suggestions, being pro-active, and lead and motivate staff to ensure first-rate employee/staff relations.

Primary Duties and Responsibilities

• Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department.


• Manage and prioritize workflow during shift to meet attorney deadlines.


• Perform all duties of a Document Specialist when applicable


• Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication.


• Provide courteous telephone assistance including directing calls, taking messages and emailing and/or calling attorneys with messages.


• Provide courteous customer service when receiving work requests and instructions and assisting callers with document questions or problems.


• Work with Supervisor and Coordinators to maintain, update and implement department procedures and instructions.


• Apprise Supervisor of problems or potential problems.


• Notify Supervisor of staff job performance issues and/or employee relations.


• Assist in other Document Processing and Firm projects and functions as needed.

Qualifications:

• Associate's Degree, Secretarial Degree or equivalent technical knowledge/experience;


• 5+ years’ experience in a legal document production environment and/or legal secretarial experience;


• Familiarity with legal terminology and law firm environment required;


• Advanced knowledge of Document Management Systems (DMS), and Microsoft Office applications including, but not limited to: Excel, Outlook, Word and PowerPoint;


• Excellent skills in spelling, grammar, punctuation, sentence structure and proofreading;


• Ability to organize and prioritize multiple assignments;


• Ability to take initiative and use good judgment to accomplish results;


• Ability to excel under pressure within established timeframe and provide quality work product;


• Possess strong communication, interpersonal, teamwork and customer service skills;


• Interact effectively and professionally with all levels of management, staff and a variety of external entities including: clients and prospective clients of EPIQ;


• Prolonged sitting and computer use are required.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.