Operations Manager at Epiq Global Business Transformation Solutions, LLC in Charlotte, North Carolina

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary: Responsible for the day-to-day operations of the Global Resource Centers for Global Business Transformation Solutions. The position reports to the Director.

Detailed Responsibilities:

• Coordinate and participate in monthly meeting with team leads to discuss operational issues or concerns


• Ensure completion of Semi-Annual Client surveys and Annual End-User surveys


• Assist with preparation of client quarterly business reports and annual reviews


• Work closely with team leaders to identify employee growth and development


• Liaise with the training team on issues and concerns raised by the team leaders


• Coordinate the evaluations of team personnel with team leaders


• Responsible for facility requirements; team designated space or open shared space; including supplies and equipment


• Responsible for weekly overtime reports, billable versus non-billable


• Responsible for coordinating weekly overtime availability; work closely with the team leaders to identify availability and ensure contact information is accurate


• Responsible for working closely with recruiting on posting open positions; reviewing resumes and updating the team leaders and other management including the training team


• Work closely with team leadership to manage day to day scheduling and so all sites are fully staffed


• Prepare and present monthly management reports, as identified


• Prepare and submit weekly site payroll adjustments


• Responsible for creating monthly billing in conjunction with client team leads to ensure accuracy


• Assist the Director with implementing new accounts, as assigned


• Responsible for account adjustments in Workday. Ensure that provided technology such as Workday, is being utilized and all GRSS employees know how to use it; especially navigating reporting


• Additional projects, as required

Requirements

• Ability to travel if needed


• Flexibility in schedule to accommodate operational needs


• Ability to learn skills quickly


• Ability to manage multiple projects


• Attention to detail

• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations


• Excellent organizational skills


• Strong initiative required; ability to work independently with minimal direct supervision

Qualifications

• Bachelor’s degree preferred


• Experience managing multi-location operation


• Minimum 3 years’ experience in client managed services or administrative support field


• Minimum 2 years’ management experience


• Minimum of 2 years’ professional level work experience in a legal environment and/or a client-service oriented field preferred


• Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint #LI-KP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.