Call Center Operator PRN at HCA Healthcare in Pensacola, Florida

Job Description:

Description

• Provide customer service in the Hospital Call Center, Front Desk and Pavilion Front Desk.  Answer and route incoming calls; take, process and dispatch maintenance work orders, monitor hospital alarms and call codes.


• Provide Physician Paging services and take, process and route consults.  Follows policies and procedures of West Florida Hospital.  Participates in the Quality Improvement process and adheres to standards of behavior.


• Manage stress appropriately and can make decisions under pressure, handle multiple priorities, work in area that are confined and/or crowded.  Sedentary work with periods of standing, lifting, stooping, bending, walking, talking, answering telephones and using a computer. 

Qualifications

• High school diploma or GED required. 


• Minimum 6 months customer service experience required.  A minimum of 1 year healthcare communication experience preferred.  


• Ability to communicate in a professional manner and relay information accurately required.  


• Ability to use a multi-line switchboard required. 


• Basic computer skills required. 


• Ability to read and comprehend written instructions and to follow verbal instructions required.  


• Good analytical and customer service skills required.  


• Ability to work well under pressure required

Notice

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