Pennsylvania Student Support Advisor - (ISPA) at K12 Services in Paoli, Pennsylvania

Job Description:

WHO ARE WE? About us K12 Produces Results thinkTANK12

Get to know ISPA! PA Cyber Charter School Behind the scenes A Day in the life

K12, a Stride Company, believes in Education for Any One. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

The mission of Insight PA Cyber Charter School is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

The Student Support Advisor is the key coordinator driving the activities of the Student Support Services Team. The role helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student’s education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Oversees a caseload of students assigned by geographical location, as their main point of contact with the school


• Serves as a main point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses


• Monitors student participation and works to contact students who do not attend (Using the Go Outreach Box to identify student struggles)


• Moderates homeroom activities and facilitates Social Emotional Learning programming, e.g. PowerPoint decks, handouts, 7 Mindsets, etc.


• Serves as a liaison between students and/or Learning Coaches and teachers and/or administration and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school


• Arranges support conferences as needed to address performance concerns


• Works with students to create Student Success Plans


• Works with the Strong Start Team to assist in the onboarding process for assigned students


• Contacts late starting or missing students by phone and works to quickly ensure a Strong Start at the school


• Conducts face-2-face visits of students, within geographical region, to support the academic, engagement, and social developmental needs of the students


• Participates in Student Attendance Improvement Conferences


• Follows-Up with Student Attendance Improvement Plans of students on caseload


• Initiates meaningful, recurring contact by phone with students and their Learning Coach;


• Chaperone and attend ISPA events, ie: monthly field trips


• Support big initiatives by making the contact and managing the documentation of items pertaining to, but not limited to, Family Income Forms, Re-Registration, State Assessments, etc


• Connects student and Family to Student Resource Specialist when appropriate


• Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development, and seeking other professional learning opportunities;


• Provides outreach, training, and support to families who respond to Students First Check In surveys

Supervisory Responsibilities:This position has no formal supervisory responsibilities.

Minimum Required Qualifications

• Two (2) years of college AND
  


• Two (2) years of experience in education OR
  


• Equivalent combination of education and related experience


• Meets all criteria for employment in a PA public school, including satisfactory PA child abuse, PA criminal record, and FBI background check reports 
  

Desired Qualifications

• Experience working in the field


• Experience working in education


• Experience supporting adults and children in the use of technology

Minimum Required Skill Set

• Strong presentation, facilitation and organization skills


• Interpersonal skills to create collaborative, working relationships with essential school stakeholders


• Effective communication, collaboration, and interpersonal skills


• Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.


• An ability to learn new technology tools quickly

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a flexible position with opportunities for in-office or remote work options. The noise level in the office is usually moderate (computers, printers, light foot traffic). 


• This position will include limited travel and will include limited overnight travel. This is estimated to be less than 20% of the time. Travel will be required for face-2-face visits, community events, PD and state testing.

Job Performance Requirements

The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

1. Ability to sit and stand for extended periods of time.


2. Ability to exhibit mental dexterity to “dial” a telephone, to enter data into a computer, to read a computer screen and printed material, to hear and understand speech at normal office/workplace levels, and on the telephone, and to speak in audible tones so that others may understand clearly in the workplace and on the telephone.


3. Ability to physically lift up to 10 pounds.


4. Ability to read, analyze, and interpret workplace documents, technical procedures, research studies, and governmental regulations.


5. Ability to write reports with clarity.


6. Ability to interface diplomatically with all members of the school community - administrators, teachers, parents, students, Board members, support staff, colleagues, and outside professional contacts.


7. Ability to coordinate and use technology for a variety of workplace purposes and communications.


8. Ability to define problems, collect data, establish facts, and draw valid conclusions.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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