NOC Technician I at American Tower Corporation in Raleigh, North Carolina

Job Description:

The Team

We
are seeking a NOC Technician I to join American Tower’s U.S. Tower division’s Network
Operations team.  The Network Operations
team monitors and maintains the Company’s U.S. assets, supporting both the
frontline representation in the field and strategic programs. Day to day you
will provide
surveillance and incident management support including communicating and
escalating alarms to ensure quick resolution. As a NOC Technician
I, you will drive success with external customers through a sense of urgency,
prioritization, and independent judgement when gathering and organizing
relevant information.

Our Core Principles are the foundation of our culture,
and we’re focused on achieving continued success by thinking long-term, leading
with values, and creating value with decisions. Come grow your career with us! 

What You Can Offer Us

• Open
  trouble tickets and perform initial triage; provide breaks/fix actions to
  resolve network issues. 


• Provide
  end-to-end support for issues within defined areas of responsibility and
  document/track incidents in the ticketing system.


• Respond
  to customer inquiries and problems; respond to network activities including
  support of service level agreements.


• Perform
  duties in accordance with documented methods of procedures and technical job
  aides.


• Initiate
  communications between internal groups, vendors, customers, and third-party
  carriers and partners.


• Provide
  feedback about the use of NOC management applications, tools, processes, and
  procedures.


• Open
  Notice to Airmen tickets (“NOTAMS”) via the E-NOTAM websites for outages that
  impact lighted towers.


• Escalate
  outage events and/or impairments that are not resolved within the prescribed
  timeframes.


• Other
  duties as assigned.

What You Need to Succeed

• 
  Associate technical degree
  or equivalent work experience required. Bachelor’s degree preferred.
  


• Experience in a centralized repair, troubleshooting, and testing
  environment required.


• 
  Between 1–3 years of customer service
  experience preferred.
  


• Approximately
  5% travel may be required in support of the position’s responsibilities.


• Strong
  written and oral communication skills, including the ability to present ideas
  and suggestions clearly and effectively.


• Ability
  to work with different functional groups and levels of employees to effectively
  and professionally achieve results.


• Strong
  organizational skills; ability to accomplish multiple tasks within the agreed
  upon timeframes through effective prioritization of duties and functions in a
  fast-paced environment.

American Tower is proud to
be an equal opportunity employer and will not discriminate against an applicant
or employee based on age, sex, sexual orientation, gender identity, race,
color, creed, religion, national origin or ancestry, citizenship, marital status,
familial status, disability, military or veteran status, genetic information,
pregnancy or any other characteristic protected under applicable law.