Customer Service Representative - Battle Ground, WA at Oldcastle BuildingEnvelope Inc in Battle Ground, Washington

Job Description:

 

 

Job ID:  256079

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

Summary

Serves customers by providing product and service information, resolving product and service problems, and process orders.           

Essential Duties and Responsibilities

1. Maintain broad knowledge of client products and services


2. Keep records of customer interactions and transactions


3. Listen attentively to customer needs and concerns; demonstrate empathy


4. Accurately take phone orders


5. Data entry of faxed, emailed and phone in orders for production


6. Coordinate between sales and production to meet customer deadlines


7. Notify customers of expected delivery date and time


8. Resolves product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution


9. Assisting sales staff with expediting orders and communications with the production floor


10. Answer the telephone and direct callers to appropriate departments


11. Greet customers in a courteous, friendly, and professional manner


12. Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.

Requirements

1. A minimum of 1 year previous customer service experience


2. Strong organizational and listening skills


3. Ability to work independently and prioritize work with deadlines


4. Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications


5. Able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level


6. Ability to read, interpret and understand drawings and specifications


7. Computer experience a must and typing of numbers with accuracy


8. Previous customer service experience in glass industry preferred

Equipment

1. Personal desktop computers, fax machine, copy machine, calculator, writing instruments, telephone, and various printers.


2. Issued safety equipment

Safety

1. This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.


2. To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Additional Information

1. Only online applications will be accepted


2. When applying, please provide full employment history


3. Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

What CRH Americas Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link. 

Oldcastle BuildingEnvelope is an E-Verify Employer.

 

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