Reports to the Manager, Patient Care Services. Under the direction of a Registered Nurse or other designated authority, facilitates the maintenance of the therapeutic environment and assists patients with daily living activities. Functions as a group leader and assists with patients' recreational and social activities. Observes and reports patients' behavior patterns and intervenes as required. Receives guests, answers the telephone, and facilitates productive communications with patients, families, physicians and team members.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through successful completion of high school diploma or equivalent. Previous clerical or patient care experience desired. Nurse Assistant certification preferred. Previous successful experience as a psychiatric technician or successful completion of at least two courses in psychology or counseling at an accredited college or university preferred.
Knowledge & Skills
Demonstrates good interpersonal skills necessary to deal tactfully and effectively with people from a variety of backgrounds and in crisis situations.
Requires the ability to quickly and appropriately react to crisis situations and accept direction and responsibility for the care of patient under treatment for alcohol abuse, drug abuse and psychiatric disorders.
Requires the ability to read, legibly print or write, correctly spell and understand medical and non-medical terms and follow verbal and written instructions.
Requires proficiency in basic computer skills and sufficient keyboarding skills to complete the work assigned accurately and in a reasonable amount of time.
Requires the ability to work independently, take initiative and be self-motivated.
Works in a patient care environment requiring physical exertion, frequent changes in job demands, certain undesirable patient care activities and possible exposure to bio-hazards.
Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.