A/R Specialist at Medline Industries, Inc. in Northfield, Illinois

Job Description:

Conduct daily collection calls to customers and sales representatives. Reconcile activity for a larger and higher profile territory of accounts that may include National Accounts, High Profile Accounts or Specialty type accounts.
Interface with customers (sometimes owners or CFO's), Sales Representatives, Sales Managers and Sales VP's. Notify sales personnel of potential problem accounts, blocked orders and reconciliation issues such as short pays, short ships and tax issues. Identify and manage Credit Risk. Serve as backup to Supervisor, and provide guidance and support to teammates.

• Run aging reports and work reports to resolution for the assigned territory. This includes aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 180 days and miscellaneous project related reports. Make calls on a daily basis, contacting customers, working with the Sales Representatives and/or Managers and escalating problem accounts to departmental management. Provide weekly/monthly updates to management.


• Communicate with both internal and external customers, while handling a consistent stream of inbound and outbound collection calls for their assigned portfolio, as well as from the collection queue. Communicate as needed with top management at the customer level and internally.


• Review blocked orders on an hourly basis to determine if the orders can be released based on established departmental credit and collection policies. Escalate problem orders, or orders that exceed their authority level to their respective supervisor. Operate on a higher level of authority than the Associate or Representative positions and, as such, are expected to make better and more informed credit decisions.


• Provide daily reconciliation on accounts to ensure the accuracy and integrity of the A/R. These include, but are not limited to, analyzing and processing offsets and write off requests, pulling check copies to confirm correct application of payments, and working with the sales force on pricing and freight issues.


• Communicate any potential problem accounts to the respective Sales Representative, Manager, and Supervisor as appropriate on follow up and notice in writing are critical.


• Monitor credit limits and identify and escalate any account that is at or exceeded their credit limit to the respective supervisor or manager for further review.


• Maintain credit exposure on accounts and request additional credit information as needed. Evaluate credit information received to assign appropriate credit limits within established parameters. This evaluation may include the retrieval and review of financial statements, D&B Reports and bank and trade references.

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!Education

• High school diploma or equivalent.

Relevant Work Experience

• At least 3 years commercial credit and/or collection experience with large volume, high profile accounts.


• Experience in communicating with all levels and handling customer interaction.

Additional

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).


• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).


• 10 key proficiency.


• Thorough knowledge of SAP.


• Advanced knowledge level of Credit and Collections.


• Experience interpreting D&B reports, reviewing and analyzing financial statements.

Preferred Qualifications

Education

• Bachelors Degree.

Certification / Licensure

• Professional NACM certification (CBF) or training.

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