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Mortgage Servicing Sr. Manager at Cognizant in Dallas, Texas

Posted in Information Technology 30+ days ago.

Type: Full-Time




Job Description:

Summary:

A jobholder in this role is expected to use a deep history in Servicing and Debt Collection organizations to serve as a Qualifying Individual for regulatory purposes, help increase the mortgage portfolio by developing business contacts, and assist in managing the operations of CMSC’s mortgage loan Servicing and Debt Collection activities.  In addition, to key accountabilities for reviewing and overseeing the day-to-day delivery of defined Customer SLAs.

In this role, the jobholder is expected to have a mortgage servicing background, obtain and hold licenses when required, and be an Officer of CMSC.

Responsibilities:





  • Have experience with NMLS licensing activities and help expand those licenses where we don’t have them today across servicing and collections.

  • Attracts new mortgage clients by developing relationships within the Mortgage community.

 


  • Be the intermediate level of escalation between the team and client’s business.





  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes team mission by completing related results as needed.

 

Meet DO Team financial objectives by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions

Supporting existing relationships within the Mortgage portfolio










  • Have experience with NMLS licensing activities and help expand those licenses where we don’t have them today across servicing and collections.

  • Attracts new mortgage clients by developing relationships within the Mortgage community.

  • Be the intermediate level of escalation between the team and client’s business.

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes team mission by completing related results as needed.

  • Meet DO Team financial objectives by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

  • Supporting existing relationships within the Mortgage portfolio.

Must haves


  • A mortgage network and Knowledge of Mortgage Industy and Softwares prevalent in the market

  • At least five years of recent experience within mortgage servicer/debt collection


Minimum KSAs


  • Excellent customer service & people management skills

  • Experience on US loan servicing regulations

  • Certification on US Mortgage or Lending domain desirable (any institute)

  • Develop and maintain superior customer connect

  • Follow the governance mechanism established with the client

  • Help develop technology advancements and process improvements

  • Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence

  • Resource Planning, Recruitment and Work Allocation

  • Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels

  • Develop performance standards, metrics and goals and manage the achievement of those goals

  • Prepare and send operational reports and information to client, management and stakeholders


Qualifications: 


  • Total 5+ years of experience with a minimum of 3 years of supervisory experience

  • Minimum of 5 years’ experience in Servicing/Debt Collection

Domain Skills














SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Mortgage Loan NA Desired

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.





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