Immunization Provider Support Assistant - Customer Service at STATE OF OHIO in Columbus, Ohio

Job Description:

 

To protect and improve the health of all Ohioans

by preventing disease, promoting good health,

and assuring access to quality healthcare.

 
* * * * 

The Ohio Department of Health is seeking temporary employees, who can work 40 hours per week (note, staff may be asked to work over 40 hours) , to assist the Ohio Immunization Program in our vaccine response activities. Our goal is to increase vaccine coverage during the COVID 19 Pandemic. Now more than ever, the State needs people who can make a difference. Ohio needs you!

If you are a great communicator and leader - even in difficult situations - and are eager to make a positive impact on the health of Ohioans, apply today.

Primary duties:

Provide onboarding and outreach for new immunization providers who register online to receive public vaccine

Assure vaccine providers have the capacity to provide patient care (i.e. give immunizations), appropriately store vaccine inventory, order vaccines online and report doses given in ImpactSIIS through education, training and support for their assigned providers

Support enrollment of new providers to receive public funded vaccine

Collect and record information into a database

Provide medical providers with approved information about Ohio vaccination procedures

Use a telephone, computer and electronic equipment to communicate and capture data

Maintain daily contact with supervisor

This position might be for you if you have:

- Outstanding communication, interpersonal and organizational skills

- Ability to exhibit a professional, positive attitude and work ethic

- Critical thinking and sound judgement

- Aptitude to handle confidential information with discretion and professionalism

- Proficiency with computers

Preferred Qualifications:

- Experience in public health, medical or related field

- Experience in providing group training or giving presentations

Ohio resident preferred and familiarity with Ohio geography; cities/towns/locations required.

Location:

Currently, this job is a telework position that requires some travel throughout the state of Ohio to visit Immunization Provider Offices and the Immunization Program’s Central Office located at 35 East Chestnut Street, Columbus Ohio.

This position is not entitled to state contractual benefits of healthcare coverage for vision, dental, disability or life insurance.  In addition this position does not receive leave accruals of vacation, sick, holiday, personal or any other paid leave. 

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or 6 mos. as Customer Service Assistant 2, 64432.

-Or 9 mos. exp. as Customer Service Assistant 1, 64431.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Salary:

$20.00

Apply Now