Quality Manager at Mitutoyo America Corporation in Aurora, Illinois

Job Description:

Position Summary

Perform functions to manage quality assurance of all products sold or serviced by Mitutoyo America Corporation.

Essential Job Responsibilities

• Manage the quality system of Mitutoyo America Corporation’s ISO/IEC 17025 accredited calibration services (A2LA).


• Manage the calibration and service software (IndySoft) implementation at Mitutoyo America.


• Provide leadership in resolving quality issues for all products sold by Mitutoyo America Corporation, including products from both Mitutoyo and non-Mitutoyo factories.


• Oversee quality issues for all products serviced by Mitutoyo America Corporation, including calibration, repair, and field service.


• Respond to quality surveys and questions from customers and distributors.


• Write corrective actions, as appropriate, and oversee resolution.


• Responsible for final approval of all calibration procedures, policies, and quality system documentation in use by the Mitutoyo America calibration services.


• Provide leadership in resolving quality issues, seek innovative preventative actions and conduct internal quality audits as necessary.


• Coordinate annual quality management reviews, audits by external auditors and hold regular quality committee meetings.


• Identify current and future calibration needs, in collaboration with technical support, sales, and the services departments.


• Provide training in quality systems, as needed.


• Represent the quality of Mitutoyo America to customers and at events.

Supervisory Responsibilities: Hire and train employees, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish per­formance standards, and evaluate employee performance.

Work Environment:  Office Environment.  Quality Lab where incumbent is exposed to chemicals.

Physical Demands: Lift, carry and move up to 50 lbs.  Use of hand truck, carts and stapler.  Must wear Personal Protective Equipment such as: booties, lab coat, and gloves. 

Position Type and Expected Hours of Work: This is a full-time position. 

Monday – Friday 8:30AM – 5:00PM

Travel: As necessary to audit suppliers and to support sales activities.

Required Education and Experience: 4-year technical college degree and at least 5 years of experience in calibration. Must be experienced in ISO/IEC 17025 accreditation of calibration laboratories.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Reports to:  General Manager, Corporate Metrology

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. 

Why choose Mitutoyo?

Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. Since our beginning in 1963, our employees have felt pride in the Company and its products. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America.  Metrology is the science of measurement. We are the only full-line provider of metrology solutions in North America that can satisfy every measurement challenge faced by our customers. 

• Competitive Salary package


• Minimum 17 days PTO plus at least 10 paid holidays per year


• Medical, Dental, Vision & Life Insurance


• STD, LTD, Employee Assistance Program


• 401(k) Plan plus company match


• Tuition Reimbursement


• Service Recognition


• Company Vacation House in Florida

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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