Representative, Customer Service (Sikeston) at Liberty Utilities (Canada) Corp in Sikeston, Missouri

Job Description:

Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.

Purpose

The Customer Service Representative (CSR) is responsible for providing exceptional customer service to Liberty clients and customers accessing the company by telephone or email. The CSR provides the first point of customer contact for all inbound and outbound customer support and represents the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a courteous and professional manner and will assist the customer according to company policies.

Accountabilities

This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.

• Perform duties in compliance with laws, regulations, company policies and procedures. Adhere to Liberty Utilities security policies. Provide accurate information regarding Liberty services and guidelines


• Balance payments accurately daily.


• Communicate to field and office personnel regarding routine and emergency situations.


• In time this associate with learn and possess the skills need to process customer contacts promptly and respond in a courteous, professional, timely manner to evaluate, advise, and expedite requests to serve customer needs.


• Develop the ability to diagnose by reviewing and resolve delinquent accounts. Demonstrate understanding while assisting customers in making adequate payment arrangements.


• Respond to customer emergencies with a sense of urgency and serve as communication link between field operations personnel and the customer. (Ability to field after hours call outs and handle emergency situations while assesses customer information to expedite the restoration of services required).


• Willingness to perform other customer focused duties as needed.


• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously


• Shift: 9am - 6pm Monday thru Friday; overtime as needed


• Punctual and reliable attendance required 

Education and Experience

• High school diploma or equivalent.


• High level understanding of privacy and confidentiality related to position.


• A good understanding of Customer Information Systems. Experience with Cogsdale is an asset.


• Experience taking care of customers and optimally resolving customer issues and concerns with a positive attitude.


• Requires excellent telephone etiquette, verbal communications and customer relation skills.


• Proficient with Microsoft Word and Excel.


• Above average math skills and proficient keyboarding skills.


• At least two years experiences in a related position.


• Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.

Who we are

We know that the services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. For more than 30 years, Liberty has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our renewable energy and regulated utility services into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Today, Liberty provides regulated water, electricity, and natural gas utility services to over 807,000 customers in the United States and Canada. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represents over 2 gigawatts (GW) of installed capacity and more than 1.6 GW of renewable energy projects under construction.

Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good. We recognize that we have a role to play in leading the energy transition towards greener solutions for our customers and communities. And, our recent recognition in the 2020 Bloomberg Gender Equality Index and as one of the Top 10 of Corporate Knights Global 100 Most Sustainable Corporations in the World ranking are testaments to our work in sustainability.

About Algonquin Power & Utilities Corp:

Liberty is a subsidiary of Algonquin Power & Utilities Corp. (“Algonquin”). Algonquin is a North American diversified generation, transmission and distribution utility with $11 billion of total assets. Common shares, preferred shares, and installment receipts are traded on the Toronto Stock Exchange under the symbols AQN, AQN.PR.A, AQN.PR.D, and AQN.IR.  APUC's common shares are also listed on the New York Stock Exchange under the symbol AQN. 

Visit our Careers Site at https://jobs.libertyenergyandwater.com/

Follow us on Twitter and join the conversation! @AQN_Utilities & @AQN_Careers

What we offer

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  Collaborative environment with a genuine flexible working policy

  
  


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  Share purchase/match plan

  
  


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  Pension Plan

  
  


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  Free refreshments

  
  


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  Top Talent Program

  
  


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  Volunteer paid days off

  
  


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  Employee Assistance Program

  
  


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  Achievement fund

  
  


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  Free parking, including free electrical charging

  
  

We are focused on building a diverse and inclusive workforce. If you are excited about this role, and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

As part of our commitment, we work to ensure our application process is accessible to all candidates. If you require special assistance or accommodation during the hiring process, please notify the Talent Acquisition Team.