Customer Success Manager at Appriss, Inc. in Martinsville, Indiana

Job Description:

The Customer Success Manager (CSM) reports to the Partner Success Manager and supports the operations and growth of key Appriss Insights Customers.  The CSM will be a key member of the Appriss Insights team by managing government and commercial accounts on a day-to-day basis to ensure their success and revenue growth.

Responsibilities:

• Develops and manages an annual account plan for their customers.


• Build relationship with key stakeholders within the customer’s organization


• Manages the contractual requirements and ensures that all outlined commitments are achieved.


• Understands how the customer is using the Appriss services and identifies opportunities to extend the solutions to other groups within the customer’s organization


• Negotiates contract renewals and identifies upsell opportunities with customers.


• Provides periodic training to each customer as required.


• Ensures customer support issues are addressed in a timely manner.


• Partners with internal teams (e.g. Engineering, Legal, Product) to achieve goals.


• Works alongside the Appriss’ implementation team to ensure all technical initiatives are executed successfully.


• Schedules quarterly/annual review meetings with Customer's Leadership to review progress and results.


• Performs other duties as assigned.

Minimum Requirements    
Education

• Bachelor’s degree in Business, Marketing, Communications, or relevant experience

Knowledge, Skills, Abilities, Experience, or Characteristics     

• 2-5 years of sales or account management experience


• Ability to work in a dynamic and fast-paced environment


• Strong analytical and problem-solving skills


• Strong Project Management skills


• Logical and out-of-the-box thinking


• Exceptional written, oral, and presentation communication abilities


• Proven ability to operate in a team environment and work in a matrix organizational environment; Ability to work cross-functionally among numerous stakeholders


• Proficiency in Microsoft Office Suite (Word, Excel, Power Point)


• Excellent time management and written communication skills


• Experience with both commercial and government customers is preferred.


• Experience with pricing and GTM strategies is preferred.

Equal Opportunity Employer - M/F/V/H