Sales & Service

Ensures a high level of quality customer service at all times.
• Responsible for creating an exceptional customer experience for each and every customer conducting teller transactions.


• Ensure compliance with Firstrust’s policies and procedures.


• Will always demonstrate a positive demeanor.


• Meet/exceeds teller referral goals.


• Understands basic features and benefits of Firstrust retail products and services.


• Greets each customer enthusiastically and thanks each customer for doing business with Firstrust.

Operational

• Reports on teller differences on a daily basis.


• Performs a variety of customer service transactions as needed.


• Will help Head Teller verify money received or sent for cash shipments as needed.


• Will ensure all work is completed accurately and follows up with any outstanding items.

Audit/Security

• Follows all compliance related policies and procedures.


• When needed will conduct audits, i.e., teller, vault, ATM etc.


• Will comply with all opening and closing procedures.

Mission/Values

• Demonstrate behaviors consistent with our Mission/Values.


• Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.

Teamwork

• Demonstrates teamwork through flexibility and maintains effective communication with others in the Branch.


• Continuously looks for ways to contribute to the overall teller team performance.

Best in Class

Quality Customer Service

• Demonstrates the behaviors consistent with our Mission/Values.


• Will work with a sense of urgency meeting and exceeding the customers’ needs and expectations.