Day of Job Representative at Charter Communications in Town and Country, Missouri
Posted in Other 30+ days ago.
Job Description:
What is your goal?
Day of Job Representatives (DOJs) are strategists who use a range of computer programs and platforms to create a satisfying customer experience. Your ability to multitask is the key to your success. Prepared to switch gears at any moment, you facilitate communications, assure compliance, process work orders and service histories, and provide high-level technical support. Do you enjoy troubleshooting? Use your problem-solving skills to follow clues to the causes of service disruptions, including provisioning, switch, and network issues, finding effective solutions for your team and their customers.
What is the Day of Job role?
DOJs support Field Technicians during customer-requested services like activations, supplements, suspensions, and disconnects. They also record service changes, oversee order scheduling, and set up trouble calls, as needed. You’ll have an overhead view of the whole process, and your attention to detail will make all the difference for our team. In addition to monitoring work queues and maintaining field compliance, if there’s follow-up, fallout, a “not-ready,” or an incomplete service, you’ll log those calls and incomplete service issues for future teams in our call tracker.
It’s about learning and growing
Our fully paid DOJ training program takes about a month, starting with classroom development and continuing with paired mentorship for on-the-job learning. After training you’ll have dedicated continuing support from supervisors, mentors, and peers. We look out for each other, so help is available whenever you want it.
With a deliberate path to success
Want to see how far you can go? There are always opportunities to grow your skills for success, and we’re proud when our people achieve their goals. Management skills develop naturally here, as do technical and process capabilities. With clear and defined paths to promotion, advancement is a very real and achievable goal.
What it takes to get started
The minimum requirements for the Day of Job role are:
- The ability to be discreet and maintain confidentiality
- Multitasking; you’ll handle multiple projects and tasks simultaneously
- Computer proficiency, including comfort using web browsers and the MS Office suite (Outlook, Word, and Excel)
- An understanding of telecommunications products and billing systems
Related Work Experience
- Two years of telecommunication experience or equivalent
- Two years of network element provisioning/repair
- Two years of technical call center experience
- Two years of high-speed data, video, and/or voice experience
Education
High school diploma required or equivalent experience preferred
Working Conditions
DOJ Call Centers are open every day, from 6 a.m. to 12 a.m. Shift times can vary.
For more information on Spectrum’s benefits, please click here.|13526|01088 - Town & Country Charter Commons