Director, Software Technical Support at Henry Schein in American Fork, Utah

Job Description:

Description

 

Henry
Schein One delivers connected dental software and services, combined with
expert business coaching, to help practices improve every aspect of practice
management and grow profits. Our platform for integrated applications lets
dental technology connect, share data and automate more tasks, creating a new
digital workflow that helps teams work smarter and more efficiently. Our
advanced integration improves each stage of the patient experience – from first
contact and scheduling, to delivery of treatment and recurring care. Henry
Schein One unifies market-leading software, web tools, support, and patient
services into the one platform that is a standard for connecting all practice
dental technology.

JOB OVERVIEW:

 

This position is responsible to direct the management group in all activities and systems related to the customer support aspect of all HSPS products and services. Assist in establishing and communicating the strategic direction for the department. Ensure that timely and effective customer service expectations are met and/or exceeded at all times.  Direct and assist in the achievement of individual, team, department and corporate goals

 

KEY RESPONSIBILITIES: 

 

·         Direct the strategic direction of department, specifically and in relation to Company objectives

·         Mentor, train, and coach each of the Management team to ensure they have the knowledge and skills needed in order to be an effective team leader/supervisor/manager.

·         Coordinate with Operations to create and monitor department budget(s), ensuring cost containment and appropriate expense management.

·         Evaluate, plan, promote, and execute long-term solutions to current and previous issues to ensure productive resolutions and high customer satisfaction is achieved.

·         Create and maintain a “dashboard” measuring critical areas in each of the departments.  Monitor statistics and coach management team where necessary to ensure timely, quality service is offered to all customers. Recommend necessary changes based on a constant and in-depth analysis of these reports.

·         Prepare extensive reporting to management on a weekly and monthly basis informing of statistics, progress on goals, issues/concerns and any other pertinent information.

• Develop and maintain policies, procedures and specifications to assure that HSPS goals and objectives are achieved



• Facilitate team member engagement by clearly communicating the company’s vision, mission, and strategic objectives



• Educate team members on major changes in the market as well as important issues affecting the business in order to facilitate innovation and effective problem solving



• Stay abreast of and educate executives and other senior level stakeholders on major changes in services technologies and methodologies that will drive longer term strategic direction for the organization

 

Qualifications

 

WORK EXPERIENCE: 

 

Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 5 or more years of management experience.

                                                                                                                         

PREFERRED EDUCATION: 

 

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

 

GENERAL SKILLS & COMPETENCIES: 

 

·         Outstanding management and leadership skills and ability to attract, retain, motivate, develop, mentor and coach team members for high performance

·         Outstanding verbal and written communication skills and ability to resolve disputes effectively

·         Outstanding presentation and public speaking skills

·         Expert independent decision making, analysis and problem solving skills

·         Understand, interpret and act on financial information and external trends that contributes to business profitability

·         Plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility

·         Lead teams to achieve company goals and solve complex business issues in creative and effective ways

·         Expert planning and organizational skills and techniques

·         Communicate effectively with senior management and key stakeholders

·         Excellent negotiating skills and ability to effectively manage internal and external relationships

·         Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics

·         Broad professional and managerial skills with a full understanding of industry practices and company policies and procedures

·         Lead and develop virtual teams

·         Expert in multiple technical and business skills

·         Strategic planning skills

 

 

 

SPECIFIC KNOWLEDGE & SKILLS: 

 

·         Ability to gain a thorough knowledge of all areas of HSPS’ business and department operations at a fast pace.

·         Experience using data and business analytics to strategically guide department

·         Ability to coach and guide others as they motivate, lead and discipline personnel when applicable.

·         Coach others to professionally handle and resolve stressful situations

·         Effective time and resource management skills. 

·         Excellent communication skills (both written and verbal), decision making, human relations, presentation, and organization skills. 

·         Ability to work independently while using excellent judgment in the interest of all parties involved. 

·         Intermediate computer knowledge including Microsoft Office applications

·         Ability to professionally handle and resolve stressful situations will be required

·         Ability to drive results while appropriately managing personnel

·         Professional appearance and presentation required.

 

FULL-TIME BENEFITS AVAILABLE:

• Earn generous PTO (Paid Time Off)


• Seven Company Paid holidays


• Competitive Medical, Dental, and Vision benefits


• 401K with competitive company match


• Flexible Spending Account (FSA)


• Life Insurance, Short and Long Term Disability, AD&D 

Henry Schein, Inc.  is an Equal
Employment Opportunity Employer and does not discriminate against applicants or
employees on the basis of race, color, religion, creed, national origin,
ancestry, disability that can be reasonably accommodated without undue
hardship, sex, sexual orientation, gender identity, age, citizenship, marital
or veteran status, or any other legally protected status.

 

For more information about career opportunities
at Henry Schein, please visit our website at: www.henryschein.com/careers.

 

PWDNET

 

CC: 010099990000.2815.0767

 

Primary Location

: USA-UT-American Fork Apply Now