Sr Manager Vendor Network at Appriss, Inc. in Martinsville, Indiana

Job Description:

The purpose of the Vendor Relations Manager is to oversee the Court Research Vendor team and delivery of outsourced services. Supporting the Court Research Operations, the Vendor Relations Manager partners with senior management to evaluate vendor performance, needs assessment, spend optimization and risk management. Directs the lifecycle activities for existing contracts. Identifies new partner solutions and works closely with internal business partners to forecast future needs and to develop cost effective strategies aligned with business objectives. Drives the strategy and selection of vendors. Coordinates the negotiation and execution of contracts with the Legal and Contracts departments. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Role Responsibilities

• Recruits, trains, and manages relationship for new and existing vendors




• Management and development of vendor team members




• Maintains vendor service agreements




• Conducts regular performance reviews with vendors and direct reports




• Reviews weekly quality control reports and shares feedback with vendors




• Serves as escalation point for any urgent request or vendor quality concern




• Runs regular reports to analyze trends in hit rates, volumes, TATs, and accuracy to proactively identify any problem areas




• Ensure timely and consistent follow up in resolving customer complaints/questions




• Establish and maintain professional relationships with internal/external customers and department contacts




• Know and support approved corporate and departmental compliance policy and procedures




• Liaison to support operations to provide feedback regarding operational improvements




• Other duties as assigned

Preferred Experience / Skills:

• Excellent verbal and written communication skills




• Strong analytical/problem solving skills




• Court Research experience preferred

Minimum Requirements Desired:

• Bachelor’s degree

• 3 years of experience in management




• 2 years negotiating experience

Physical and Mental Requirements

Job is physically comfortable; individual has discretion about walking, standing, etc. Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other

Some travel may be involved.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Equal Opportunity Employer - M/F/V/H