Support Tech - Part Time at Henry Schein in American Fork, Utah

Job Description:

Description

 

Henry
Schein One delivers connected dental software and services, combined with
expert business coaching, to help practices improve every aspect of practice
management and grow profits. Our platform for integrated applications lets
dental technology connect, share data and automate more tasks, creating a new
digital workflow that helps teams work smarter and more efficiently. Our
advanced integration improves each stage of the patient experience – from first
contact and scheduling, to delivery of treatment and recurring care. Henry
Schein One unifies market-leading software, web tools, support, and patient
services into the one platform that is a standard for connecting all practice
dental technology.

JOB
OVERVIEW:

 

This
position is responsible to answer, resolve, and log in-bound customer interactions,
identify issues, and provide suggestions and long-term resolutions related to the
supported software. Work closely with assigned mentor and supervisor to develop
and improve customer service skills, use provided support tools, learn
effective troubleshooting techniques, and increase product knowledge.

 

KEY
RESPONSIBILITIES: 

 

·        
Answer and process incoming
customer interactions effectively and efficiently to optimize customer
experience:

o   Follow proper troubleshooting steps, ask clarifying
questions, and discover underlying causes of concern

o   Provide timely resolution of customer issues

o   Effectively educate customers on product use and
assist them in fully utilizing available features to improve office
productivity

o   Maintain effective customer interaction by ensuring
contact with ongoing issues and managing open items

o   Document all customer related interactions, steps
and actions taken, and results and resolutions obtained throughout each
interaction

 

Qualifications

 

WORK
EXPERIENCE: 

 

Typically 2 or more years of related
experience.

 

PREFERRED
EDUCATION: 

 

Typically High School education, vocational
training and/or on-the-job training. Bachelor’s
degree preferred.

 

GENERAL
SKILLS & COMPETENCIES: 

 

·        
Very good time management skills
and the ability to prioritize work and meet deadlines

·        
Very good attention to detail and
accuracy

·        
Customer service oriented and
ability to work with complex issues

·        
Ability to plan and arrange
activities

·        
Very good interpersonal
communication skills

·        
Very good written and verbal
communication skills

·        
Ability to maintain confidential
and highly sensitive  information

·        
Ability to work in a team
environment

·        
Ability to multi-task

·        
Establish productive working
relationships at multiple levels within the organization

 

SPECIFIC
KNOWLEDGE & SKILLS: 

 

·        
Working knowledge of Microsoft Word and Excel is preferred

·        
Very good troubleshooting and problem solving skills

·        
Basic knowledge of computer hardware, operating systems,
database structure, and networks is a plus

• Ability to prioritize
  tasks, handle stress, and adapt to change     

 

 PERKS AVAILABLE:

• Earn generous PTO (Paid Time Off)



• Seven Company Paid holidays

Henry Schein, Inc.  is an Equal
Employment Opportunity Employer and does not discriminate against applicants or
employees on the basis of race, color, religion, creed, national origin,
ancestry, disability that can be reasonably accommodated without undue
hardship, sex, sexual orientation, gender identity, age, citizenship, marital
or veteran status, or any other legally protected status.

 

For more information about career opportunities
at Henry Schein, please visit our website at: www.henryschein.com/careers.

 

PWDNET

 

CC: 010099990000.2815.0767

 

Primary Location

: USA-UT-American Fork Apply Now