Supervisor, Helpdesk Support at Henry Schein in American Fork, Utah

Job Description:

Description

Henry Schein One delivers connected dental software and services, combined with expert business coaching, to help practices improve every aspect of practice management and grow profits. Our platform for integrated applications lets dental technology connect, share data and automate more tasks, creating a new digital workflow that helps teams work smarter and more efficiently. Our advanced integration improves each stage of the patient experience - from first contact and scheduling, to delivery of treatment and recurring care. Henry Schein One unifies market-leading software, web tools, support, and patient services into the one platform that is a standard for connecting all practice dental technology.

JOB OVERVIEW:

This position is responsible to supervise directly: TSMs, activities, and systems related to the Information Services, Helpdesk or Information Technologies areas of the Company. Ensure timely and effective end user expectations are met and/or exceeded at all times. Work toward and assist in the achievement of individual, team, department, and corporate goals.

KEY RESPONSIBILITIES:

• Ensure personnel understand responsibilities, have materials and equipment to meet those responsibilities, are placed in a role where they have strengths to meet the position expectations, and are recognized for exceeding expectations of their responsibilities

• Demonstrate a proficiency at encouraging personal development, and helping them to understand the importance of their role in fulfilling the mission of the organization


• Ensure all personnel are committed to quality, have healthy work relationships, have a clear understanding of their career progression, and are given opportunities to learn and grow


• Oversee staffing in regards to hiring, dismissal, performance management, and pay reviews


• Communicate status of personnel, products, and projects with clear, concise reports and metrics to all stakeholders


• Ensure through direct involvement or delegation that each team member is adhering to the standards and best practices outlined for the organization


• Enable team members by maintaining an attitude of empowerment and provides an atmosphere of transparency


• Oversee Helpdesk Ticket and Management program, to track and ensure completion of individual tickets by team members


• Contribute as an individual and lead by example including resolving tickets on an as needed basis


• Ensure the correct and timely execution of projects, and helpdesk tickets

Qualifications

WORK EXPERIENCE:

Typically 4 or more years of related support experience; 3 or more years of management experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES:

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  Good management skills and ability to motivate teams
  


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  Good verbal and written communication skills and ability to resolve disputes effectively
  


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  Good presentation and public speaking skills
  


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  Good decision making, analysis and problem solving skills with ability to multi-task
  


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  Ability to learn applicable computer systems and other business required competencies
  


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  Understand financial information that impacts department
  


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  Ability to plan and coordinate successful projects
  


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  Communicate effectively with team(s)
  

SPECIFIC KNOWLEDGE & SKILLS:

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  Good research and analysis, project planning and implementation skills
  


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  Good understanding of entire development processes and software support processes
  


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  Aware of business issues as they impact overall project plans
  


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  Good communications and interpersonal skills
  


• Technical background in production environments with an understanding of LAN/WAN environments, virtualization, router and firewall configuration, Windows operating systems, enterprise email, SQL, CRM, Helpdesk ticket tracking software, fax server, tape backup procedures, web and e-commerce, Linux, Unix, network infrastructure, Active Directory, and PBX systems


• Current on latest technology and related standards and best practices

FULL-TIME BENEFITS AVAILABLE:

• Earn generous PTO (Paid Time Off)


• Seven Company Paid holidays


• Competitive Medical, Dental, and Vision benefits


• 401K with competitive company match


• Flexible Spending Account (FSA)


• Life Insurance, Short and Long Term Disability, AD&D

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers.

PWDNET

CC: 010099990000.2815.0767

Primary Location

:USA-UT-American Fork Apply Now